Director, Programs and Member Services

NACCA

Director leading development, delivery, and improvement of IEP initiatives for Indigenous Financial Institutions. Overseeing program strategy and fostering partnerships to drive economic progress.

Posted 7/27/2026full-timeOttawa • 🇨🇦 CanadaLead💰 CA$142,501 - CA$152,646 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in program management and partnership development, with a strong focus on Indigenous entrepreneurship and community development. Proven ability to lead initiatives, manage budgets, and engage stakeholders effectively.

Highest-signal resume keywords

Program ManagementPartnership DevelopmentIndigenous EntrepreneurshipFinancial ReportingStakeholder Engagement

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Program DesignCapacity BuildingCompliance ManagementData MonitoringKPI EvaluationPolicy DevelopmentNegotiationTeam ManagementBureaucratic ProcessesCommunity Development

Soft Skills

Verbal CommunicationWritten Communication

Tools & Technologies

SharePointMicrosoft 365

Certifications & Qualifications

University Degree in Business AdministrationMaster’s Degree in Business Administration

Industry Keywords

Indigenous CommunitiesFunding AgreementsQuality AssuranceWorkforce DevelopmentStrategic Recommendations

About the role

Key responsibilities & impact

Lead the design, delivery, and continuous improvement of Indigenous Entrepreneurship Program (IEP) initiatives
Oversee training and capacity-building programs, including mentorship and workforce development
Manage program budgets, financial reporting, and compliance with funding agreements
Build and maintain strong relationships with IFIs, government partners, and key stakeholders
Monitor program performance using data, KPIs, and evaluation frameworks to drive impact
Ensure quality assurance through program reviews, policy development, and continuous improvement
Provide strategic updates and recommendations to senior leadership and the NACCA Board
Support stakeholder engagement activities, events, and partnerships

Requirements

What you’ll need

Minimum University Degree in Business Administration, Public Relations, Economics, or a related field
A Master’s Degree is preferred in Business Administration or relevant advanced degree
Minimum 10 years of experience in program management, partnership development, or a related field
Proven experience in managing teams and overseeing programmatic initiatives
Prior experience working with Indigenous communities and/or organization is preferred
In-depth understanding of bureaucratic processes and organizational dynamics
Knowledge of Indigenous entrepreneurship and community development
Ability to negotiate sound agreements and partnerships effectively
Strong understanding of regulations and compliance issues relevant to partnerships
Excellent verbal and written communication for engaging stakeholders and presenting ideas
Strong understanding of SharePoint and other Microsoft 365 applications

Benefits

Comp & perks

Health
Paramedical
Vision
Dental
Employee Family Assistance Program
Defined Benefits Pension Plan
Supportive workplace environment and benefits focused on Indigenous culture and sensitivity
Ongoing Professional Development
Scheduling to support work-life balance
Paid Time Off including: 14 Statutory Holidays for Full-Time Employees
Sick Time
Competitive Vacation Time/Pay
Personal Days
December Holiday Period