VP, Customer Success
Nabla
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $225,000 - $240,000 per year
Job Level
About the role
- Lead and scale our post-sales organization
- Own the full customer lifecycle from onboarding through renewal and expansion
- Build, manage, and mentor a high-performing CS team
- Own GRR, NRR, CSAT as primary KPIs, along with ARR expansion
- Personally manage relationships with our top-tier health system executives
- Drive measurable clinical and operational outcomes for customers
- Build and refine scalable CS playbooks
- Partner with Sales on expansion and upsell opportunities
Requirements
- 10+ years in Customer Success or Account Management, with 8+ years in a leadership role
- Experience scaling a CS org from early-stage through Series D+ growth
- Proven track record owning NRR targets of $20M+ ARR
- Experience in healthcare technology, digital health, or enterprise SaaS strongly preferred
- Deep understanding of health system procurement cycles, clinical workflows, and EHR ecosystems
- Analytical and Executive mindset — you lead with data and can build a board-ready CS metrics story
- Exceptional executive presence; comfortable presenting to C-suite and clinical leadership
- Ability to travel up to 30%
Benefits
- Competitive salary and stock options
- 100% individual coverage for Medical, Dental, and Vision insurance
- Unlimited paid time off and 11 national holidays
- Unlimited sick leave
- Paid leave for new parents
- $1,500 to purchase home office equipment
- Full ownership of your time and schedule
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer SuccessAccount ManagementKPI ManagementCS PlaybooksData AnalysisMetrics ReportingHealthcare TechnologyDigital HealthEnterprise SaaSEHR Ecosystems
Soft Skills
LeadershipMentoringRelationship ManagementExecutive PresenceCommunicationAnalytical MindsetPresentation SkillsOrganizational SkillsCollaborationProblem Solving