Nabla

Mid-Market Customer Success Manager

Nabla

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Develop and maintain strong relationships with key enterprise accounts, understanding their needs and helping maximize the impact of our product.
  • Lead the onboarding process for new customers, ensuring a smooth transition for all providers and quick adoption of our product.
  • Monitor account health and performance metrics, providing regular reports and insights to internal stakeholders.
  • Collaborate with the sales team to identify and secure expansion opportunities with existing customers.
  • Gather and analyze customer feedback, advocate for customer needs within the company, and collaborate with the product team to shape the product roadmap.

Requirements

  • 5+ years of experience in customer success, account management, or a related role in B2B SaaS healthcare technology.
  • Strong experience in and understanding of the healthcare industry and the needs of clinicians.
  • Excellent interpersonal and communication skills, with the ability to build trust with a wide range of customer stakeholders.
  • Strong analytical and problem-solving skills, with the ability to identify issues and develop effective solutions.
  • Ability to quickly learn and understand complex technical products and explain them to non-technical users. Experience with EHR integration is a plus.
  • Ability to thrive in a fast-paced, dynamic startup environment and manage multiple priorities effectively.
Benefits
  • Competitive salary and stock options
  • 100% individual coverage for Medical, Dental, and Vision insurance
  • Unlimited paid time off and 11 national holidays
  • Unlimited sick leave
  • Paid leave for new parents
  • $1,500 to purchase home office equipment
  • Ownership of your time and schedule

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
EHR integrationcustomer successaccount managementB2B SaaSanalytical skillsproblem-solving skillstechnical product understanding
Soft skills
interpersonal skillscommunication skillstrust buildingcollaborationadvocacyadaptabilityprioritization