Technical Support Liaison

NABIS

Technical Support Liaison at Nabis, the #1 cannabis wholesale platform, bridging CX and Engineering teams. Supporting operations by solving customer issues and improving internal communication.

Posted 5/19/2026full-timeRemote • California, Colorado, Florida, Idaho, Illinois, Iowa, Kansas, Maine, Maryland, Massachusetts, Missouri, Montana, Nevada, New Jersey, New York, Tennessee, Texas, Utah, Virginia, Washington • 🇺🇸 United StatesJuniorMid-Level💰 $65,000 - $70,000 per yearWebsite

About the role

Key responsibilities & impact

Act as the primary point of contact for our external facing teams.
Investigate "stuck" orders or inventory sync issues.
Learn to perform "Customer Change Requests" (CCRs).
Translate customer frustrations into clear reports for engineers.
Participate in the Weekly Operational Health Sync.

Requirements

What you’ll need

2+ Years in Customer Support/Service
Superior Communication
Logical Thinking
Adaptability
High Attention to Detail

Benefits

Comp & perks

Unlimited PTO and paid holidays
Medical/Dental/Vision offered to all full-time employees
401(k) plan with a match.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

superior communicationlogical thinkingadaptabilityhigh attention to detail