Customer Success Manager

n8n

Customer Success Manager handling enterprise accounts at n8n. Driving customer onboarding, engagement, and expansion for their workflow automation platform.

Posted 5/22/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own a portfolio of n8n enterprise customers, acting as the primary post-sales partner across onboarding, adoption, and renewal
Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities, and measurable outcomes
Drive onboarding and enablement across technical and business audiences, accelerating time-to-value and unblocking implementation challenges
Establish a strong operating cadence (health checks, executive syncs, QBRs), using customer data and adoption insights to guide priorities and decisions
Monitor customer health and product usage signals to proactively identify risks, manage escalations, and maintain stakeholder alignment
Quantify and communicate business value throughout the customer lifecycle, building ROI narratives tied to adoption, efficiency gains, and business impact
Identify and progress expansion opportunities (upsell/cross-sell), partnering with Account Executives on account strategies that drive customer growth
Partner closely with Support, Solutions Engineering, and Product teams to resolve blockers quickly and deliver a seamless customer experience
Provide structured, actionable feedback to Product and Engineering, representing customer needs and helping shape roadmap priorities

Requirements

What you’ll need

Enterprise Customer Success experience
You’ve managed a portfolio of enterprise SaaS customers and can confidently run kickoffs, onboardings, stakeholder alignment, and QBRs end-to-end.
Value & outcomes mindset
You’re comfortable translating product usage into measurable business outcomes, ROI, and executive-ready narratives.
Technical fluency
You can engage credibly with IT and engineering stakeholders across topics like APIs, integrations, authentication, environments, and automation architecture — and know when to escalate.
Commercial acumen
You’ve supported renewals and expansion opportunities (upsell/cross-sell), with a track record of driving retention and growth outcomes.
Operational rigor
You run a structured operating cadence, manage competing priorities effectively, and keep stakeholders aligned with strong follow-through.
Clear, high-trust communication
You communicate clearly with both technical builders and executive stakeholders, and you’re known for building durable customer relationships.
Cross-functional leadership
You partner effectively with Sales, Support, Solutions Engineering, and Product to unblock customers and improve the customer journey.
Builder mindset in ambiguity
You thrive in fast-moving environments, take ownership, and enjoy building processes as the company scales.
Nice-to-haves
Automation + AI curiosity
You’ve used automation, AI tools, or workflow platforms before and can bring ideas that improve customer value realization.
Startup/scale-up experience
You’ve operated in high-growth environments and enjoy “building the plane while flying it.”
Multi-region collaboration experience
You’ve worked with distributed teams and enterprise stakeholders across multiple US time zones or globally.
Technical or STEM education
Degree or equivalent experience in a technical field such as Computer Science, Engineering, or similar.
Familiarity with n8n or similar platforms
Experience with workflow automation, integration, or iPaaS platforms will help you ramp quickly.

Benefits

Comp & perks

Competitive compensation 💸 – We offer fair and attractive pay.
Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.
Work/life balance 🏖️ – We work hard but ensure you have time to recharge:
Europe: 30 days of vacation, plus public holidays wherever you are.
US: 20 vacation days, 8 sick days, plus public holidays wherever you are.
Health & wellness 🩺 –
Europe: We provide benefits according to local country norms.*
US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.
Future planning 💰 –
Europe: We provide pension contributions according to local country norms.*
US: 401(k) retirement plan with a 4% employer match.
Financial security 🛡️ –
Europe: We provide benefits according to local country norms.*
US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.
Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.
A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!
Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description.
Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about.
AI enablement 🤖 – We believe in working smarter—everyone gets an unlimited AI budget to explore and use the best tools to boost productivity and creativity.
Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Enterprise Customer SuccessSaaSAPIsIntegrationsAuthenticationAutomation ArchitectureWorkflow AutomationiPaaSTechnical FluencyValue & Outcomes Mindset

Soft Skills

Clear CommunicationCross-functional LeadershipOperational RigorBuilder MindsetHigh-trust CommunicationStakeholder AlignmentCompeting Priorities ManagementCustomer Relationship BuildingProblem SolvingAdaptability