Senior Customer Success Manager

n8n

Senior Customer Success Manager managing enterprise customer relationships at n8n. Leading onboarding, risk management, and driving renewals.

Posted 5/15/2026full-timeRemote • New York • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Own a book of n8n’s most strategic enterprise customers, acting as the primary post-sales partner across onboarding, adoption, and renewal
Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities, and measurable outcomes
Drive onboarding and enablement across technical and business audiences, unblocking implementation and accelerating time-to-value
Establish a strong operating cadence (health checks, exec syncs, QBRs), using data and insights to guide priorities and decisions
Monitor customer health and product usage signals to proactively identify risks, manage escalations, and keep stakeholders aligned
Quantify and communicate business value throughout the lifecycle, building ROI narratives tied to adoption, outcomes, and impact
Identify and progress expansion opportunities (upsell/cross-sell), partnering with Account Executives on account plans that drive growth
Partner closely with Support, Solutions Engineering, and Product to resolve blockers quickly and deliver a seamless customer experience
Provide structured, actionable feedback to Product and Engineering, representing customer needs and shaping roadmap priorities

Requirements

What you’ll need

Enterprise Customer Success experience: You’ve owned a book of business for enterprise SaaS customers and can run kickoffs, onboardings and QBRs end-to-end.
Value & outcomes mindset: You’re comfortable translating product usage into measurable outcomes, ROI, and executive-ready narratives
Technical fluency: You can confidently engage with IT/engineering stakeholders (APIs, integrations, auth basics, environments), and you know when/how to escalate
Commercial acumen: You’ve driven renewals and expansion (upsell/cross-sell), with a track record of retention and growth impact
Operational rigor: You run a clear operating cadence, keep stakeholders aligned, and manage multiple priorities with structure and follow-through
Clear, high-trust communication: You communicate crisply with both builders and executives, and you’re known for building durable relationships
Cross-functional leadership: You partner effectively with Sales, Support, Solutions Engineering, and Product to unblock customers and improve the journey
Builder mindset in ambiguity: You thrive in fast-changing environments and take ownership
Nice-to-haves
Automation + AI curiosity: You’ve used automation/AI tools (or iPaaS/workflow platforms) and can bring ideas that improve customer value realization
Startup/scale-up experience: You’ve operated in high-growth environments and enjoy “build the plane while flying it” work
Multi-region experience: You’ve worked with global enterprise accounts across EMEA/US time zones and complex stakeholder groups
Technical or STEM education: Degree or equivalent training in a technical field is a plus (Computer Science, Engineering etc.)
Familiarity with n8n or similar tools: Prior exposure to workflow automation/integration platforms helps you ramp faster

Benefits

Comp & perks

Competitive compensation 💸 – We offer fair and attractive pay.
Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.
Work/life balance 🏖️ – We work hard but ensure you have time to recharge:
Europe: 30 days of vacation, plus public holidays wherever you are.
US: 20 vacation days, 8 sick days, plus public holidays wherever you are.
Health & wellness 🩺 –
Europe: We provide benefits according to local country norms.*
US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.
Future planning 💰 –
Europe: We provide pension contributions according to local country norms.*
US: 401(k) retirement plan with a 4% employer match.
Financial security 🛡️ –
Europe: We provide benefits according to local country norms.*
US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.
Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.
A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!
Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description.
Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about.
AI enablement 🤖 – We believe in working smarter—everyone gets an unlimited AI budget to explore and use the best tools to boost productivity and creativity.
Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang.
An ambitious but kind culture 😍 – People love working here—our eNPS for 2024 is 94!

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Enterprise Customer SuccessOnboardingQBRsAPIsIntegrationsAuth basicsAutomationAI toolsWorkflow platformsTechnical education

Soft Skills

Value mindsetClear communicationCross-functional leadershipOperational rigorRelationship buildingOwnership in ambiguityStakeholder alignmentManaging multiple prioritiesDriving renewalsBuilding ROI narratives