Customer Success Manager – Low Touch

n8n

full-time

Posted on: 9/22/2025

Origin: • 🇩🇪 Germany

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Mid-LevelSenior

About the role

Establish strong relationships with customers in a scalable way to ensure successful adoption and long-term growth.
Onboard new customers and set them up for long-term success.
Nurture expansion opportunities and lead expansion and renewal conversations to drive upsell and cross-sell.
Proactively solve technical and commercial challenges across a book of business and manage support escalations.
Design playbooks, workflows, and automations to engage customers at scale.
Build systems that allow the team to serve a higher volume of customers efficiently and maintain accurate CRM records.
Share best practices and run initiatives (e.g., webinars, round tables) to deliver scalable customer value.
Progress order forms and collaborate with Sales; run quarterly business reviews with key customers.
Lead projects to improve CS processes and collaborate cross-functionally with Support, Sales, and Product.

Customer Success expertise: manage a book of business, run QBRs, deliver onboarding experiences.
Curiosity & intelligence: quickly grasp product value and adapt approach.
Technical ability: can build workflows in n8n, understand technical basics, know when and how to escalate effectively.
Commercial acumen: experience managing upsells and cross-sells in a SaaS environment.
Strong communication skills: clear, structured speaking style and good phone presence (nice-to-have).
Scaled CS experience: experience managing a large, low-touch customer portfolio (nice-to-have).
Process mindset: experience setting up CS tooling, processes, or playbooks (nice-to-have).
Technical engagement: comfortable engaging with technical audiences commercially (nice-to-have).
Language: company language is English.
Work authorization: n8n can sponsor visas to Germany; for other countries candidate needs existing right to work.