Customer Success Manager

• Own a book of n8n’s most strategic customers and establish strong, scalable customer relationships.
• Ensure customers onboard successfully and adopt n8n effectively; work closely with stakeholders at all levels to unblock and enable.
• Run kick-off calls, QBRs, and renewals professionally and with impact.
• Proactively address challenges, manage escalations, and maintain strong communications with customers.
• Build and optimize playbooks and workflows to engage customers and provide timely, insightful information (e.g., frameworks to calculate n8n business value).
• Design processes and programs that raise the bar of n8n’s customer success delivery and share best practices and insights across the team.
• Drive expansion and renewal opportunities by identifying upsells and cross-sells and work closely with Account Executives on account plans.
• Contribute to maintaining enterprise NRR of ~120%.
• Partner with Support, Solutions Engineering, and Product to unblock customers and provide structured feedback to shape roadmap priorities.
• Lead or contribute to cross-functional projects that enhance customer experience.

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