Forward Deployed Product Manager
Nash
Customer Success Manager - High Touch
n8n
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Own a book of n8n’s most strategic customers and establish strong, scalable customer relationships.
- Ensure customers onboard successfully and adopt n8n effectively; work closely with stakeholders at all levels to unblock and enable.
- Run kick-off calls, QBRs, and renewals professionally and with impact.
- Proactively address challenges, manage escalations, and maintain strong communications with customers.
- Build and optimize playbooks and workflows to engage customers and provide timely, insightful information (e.g., frameworks to calculate n8n business value).
- Design processes and programs that raise the bar of n8n’s customer success delivery and share best practices and insights across the team.
- Drive expansion and renewal opportunities by identifying upsells and cross-sells and work closely with Account Executives on account plans.
- Contribute to maintaining enterprise NRR of ~120%.
- Partner with Support, Solutions Engineering, and Product to unblock customers and provide structured feedback to shape roadmap priorities.
- Lead or contribute to cross-functional projects that enhance customer experience.
Requirements
- Customer Success experience: managed a book of business and run QBRs, onboardings, and renewals.
- Curiosity & intelligence: learn quickly, understand customer motivations, translate n8n’s value to different audiences.
- Technical ability: can build workflows in n8n (or similar tools), handle technical basics, and know when/how to escalate issues.
- Commercial acumen: experience driving upsells and cross-sells and contributing to revenue growth.
- Strong soft skills: clear, structured, personable, and able to build lasting customer relationships.
- Nice-to-haves: experience in process design, setting up CS tooling/processes/automations.
- Nice-to-haves: technical background (previous technical role or regular collaboration with technical stakeholders).
- Nice-to-haves: enterprise experience working with large customers in a SaaS context.
- Language: company language is English.
- Work authorization: n8n can sponsor visas to Germany; for other countries candidates must have existing right to work. The role asks about US work authorization for East Coast hires.
