N3XT SPORTS

Customer Success Manager

• Front line support for the N3XT client base - Multi-channel support (email, chat, via Intercom)
• Contribute to the full lifecycle of client support inquiries - These can be product questions, system issues, onboarding inquiries, payment issues, etc.
• Work directly with other N3XT teams - Compliance, Bank Operations, Business Development, Engineering and Infrastructure as a means to fully supporting the client base
• Assist in the client onboarding process - Work with internal teams to further define and streamline onboarding processes across new and existing client segments
• Support client and vendor integration efforts using API technologies, working directly with software engineers and technical teams. This includes maintaining the client integration process - Testing tools and strategies, certification workflows and processes through go live and BAU
• Identify application issues that lead to user problems through periodic testing of new and existing versions of the N3XT application and APIs - Work directly with Engineering teams to assist in debugging
• Assist in the creation and maintenance of public documentation - FAQs, User Guides, API Documentation
• Support efforts in overall process improvement and automation

Client Success Analyst

Accountant

• n3xt is a dynamic and rapidly growing fintech revolutionizing the payment space. We foster a collaborative, agile and results-oriented environment where talented individuals can make a significant impact. We are seeking a highly motivated and experienced Senior Accountant to join our finance team. Reporting directly to the Head of Finance, the Senior Accountant is crucial in ensuring accuracy and integrity of our financial reporting, maintaining compliance with regulatory standards, and contributing to the overall health of the company. The ideal candidate will possess strong analytical skills, a deep understanding of accounting principles and banking regulations.

Senior Accountant

Chief Marketing Officer

• Overseeing audience strategy, value proposition, messaging, and positioning
• Designing and executing high-impact content and campaigns
• Uncovering deep customer insights to steer product and marketing roadmaps
• Collaborating with Sales and Product teams for account-based marketing initiatives
• Developing a brand identity that balances innovation with trust

Head of Marketing

Blockchain Engineer

• Support the BSA/AML/OFAC Officer with governance, implementation, and oversight of N3XT’s BSA/AML/OFAC compliance program, including policies and procedures, with focus on digital assets / blockchain products
• Assist the BSA/AML/OFAC Officer by providing leadership to Onboarding / Transaction Monitoring Teams and managing escalations related to BSA/AML/OFAC and Onboarding (KYC/KYB/EDD)
• Lead enterprise-wide BSA/AML and Sanctions risk assessments
• Oversee and support investigations and SAR decisioning involving blockchain payments, including sanction/PEP/adverse media hits
• Responsible for OFAC reporting requirements, blocked or rejected transactions, and Travel Rule record keeping requirements as needed
• Partner with data and engineering teams to help our team integrate AI and automation in daily alert clearing and investigation activities (onboarding reviews, screening and transaction monitoring investigations)
• Coordinate and manage responses for third party audits, regulatory exams, internal quality assurance reviews, and bank partner requests
• Own remediation efforts of related findings through issue closure
• Assist in enhancing company-wide compliance risk-based training by incorporating AI and LLM tools to create required modules housed in our learning management system
• Drive automation of data reporting for manual compliance processes, including partner obligation management
• Assist with managing other regulatory compliance initiatives as needed, such as quarterly incident tabletops and regulatory change management

Client Success Analyst

Senior Accountant

Head of Marketing

Senior Compliance Manager, Blockchain & Crypto