Client Services Director

N2O

Client Services Director for N2O, leading a client services team and managing brand experience campaigns. Building client relationships and ensuring exceptional delivery on projects.

Posted 7/3/2026full-timeMaidenhead • 🇬🇧 United KingdomLead💰 £90,000 per yearWebsite

About the role

Key responsibilities & impact

Lead and support a team of Account Directors, Senior Account Directors, Account Managers and Account Executives, creating an environment where people can perform at their best.
Build and maintain strong senior-level client relationships, acting as a trusted partner and providing strategic counsel when required.
Ensure the delivery of first-class client service across all accounts and projects.
Oversee campaign delivery to ensure work is completed on brief, on time, within budget and in line with agreed profit expectations.
Support the growth of existing accounts by identifying opportunities to increase spend and strengthen client partnerships.
Contribute to new business opportunities and support pitches, tenders and client presentations where required.
Use data, reporting tools and client feedback to monitor performance, identify efficiencies and improve ways of working.
Work collaboratively with internal teams including Creative, Finance, Operations, Staffing and HR to ensure successful project delivery.
Champion best practice across client servicing, sharing knowledge and supporting continuous improvement.
Develop, coach and motivate team members, supporting their skills, confidence and career development.
Act as a senior escalation point for complex client or departmental issues, resolving challenges professionally and commercially.

Requirements

What you’ll need

Significant senior-level experience within a marketing, advertising, experiential, creative, design or branding agency environment.
Proven experience leading and developing client services teams.
Strong strategic thinking skills, with the ability to provide clear direction across complex accounts and campaigns.
Excellent commercial awareness, including budget management, profitability, resource planning and margin improvement.
Experience managing senior client relationships and influencing stakeholders at all levels.
Confident communication, presentation and negotiation skills.
A strong understanding of integrated campaign delivery, including creative development, operations, staffing and logistics.
Experience using data, reporting and insight to monitor performance and identify opportunities for improvement.
Ability to manage multiple priorities calmly and professionally in a fast-paced agency environment.
Strong problem-solving skills with a solution-focused and collaborative approach.
Up-to-date awareness of relevant market, regulatory and industry changes, including GDPR.
A professional, personable and approachable style, with excellent attention to detail.
UK driving license and access to a car

Benefits

Comp & perks

Salary range up to £90k gross per annum depends on experience
Hybrid working opportunities
23 days annual leave plus Bank Holidays, rising each year (capped at 30 plus opportunity to buy / sell holiday scheme)
Life assurance - to support the financial security of your loved ones
Day one access to Digital GP service 24/7 - we know getting hold of a GP can sometimes be difficult (plus free private medical healthcare after 2 years' service)
Retail discounts scheme - save money on lots of everyday high street, online purchases as well as treats and experiences
Employee Assist Programme 24/7 - support when you need it on a range of practical, financial, health and legal issues
Our head office location has multiple perks including an onsite gym, free breakfasts, free carparking and onsite café
Regular company socials from BBQs to festive celebrations
Quarterly and annual recognition award schemes
Salary sacrifice scheme to help with your commute costs whether you travel by car or bicycle
And not to forget free onsite car parking or a free shuttle service from the local train station!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Campaign DeliveryBudget ManagementData AnalysisPerformance MonitoringResource PlanningCommercial AwarenessProblem-SolvingStakeholder InfluenceNegotiationPresentation Skills

Soft Skills

CommunicationCollaborationAttention to DetailPersonable StyleSolution-Focused Approach

Certifications

UK Driving License