SaaS Consultant, Implementation & Support

N2JSoft, administrative and HR softwares

Consultant SaaS responsible for deployment and support for N2JSoft clients. Analyzing client needs and providing solutions with a focus on continuous product improvement and client satisfaction.

Posted 4/27/2026full-timeRemote • 🇫🇷 FranceMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Participate in deployment projects: Analyze clients' needs (accounting, finance, HR), configure the N2F solution according to their processes, train users (administrative and accounting teams), and support the rollout through to adoption.
Provide functional expertise in support (Level 2): Handle complex requests from strategic clients via ticketing or phone, diagnose functional issues and propose appropriate solutions, and capture encountered cases to enrich the knowledge base.
Contribute to continuous product improvement: Escalate client needs and pain points, and participate in the evolution of the solution in collaboration with the product teams.

Requirements

What you’ll need

Some initial experience in a software / SaaS environment (consulting, application support, etc.)
Comfortable with tools related to accounting, finance, or HR (Sage, Cegid, SAP…)
Able to quickly understand business needs and translate them into configuration
Enjoys solving practical problems and supporting users
Curious, structured, and quick to learn
Comfortable communicating with clients
Enjoys dynamic environments with varied topics.

Benefits

Comp & perks

Vacation bonus
Gift vouchers (Christmas, back-to-school)
Cultural voucher
Music lessons
Team events throughout the year.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

configurationfunctional expertiseproblem solvingticketingdiagnosing functional issues

Soft Skills

communicationcuriositystructured thinkingquick learninguser support