Front of House Manager
N Family Club
Front of House Manager
N Family Club
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £29,453 - £39,520 per year
Job Level
Mid-LevelSenior
About the role
- Greet and support parents, carers, and visitors with warmth and professionalism
- Manage phone and email communications efficiently and effectively
- Oversee front of house operations, ensuring a seamless and welcoming environment
- Maintain daily records, registers, and other administrative systems
- Work closely with the Nursery Manager and leadership team to ensure operational excellence
- Support with invoicing, admissions, and enrolment queries
- Organise events, tours, and open days with attention to detail and great customer care
- Ensure compliance with GDPR and other administrative policies
- Act as the go-to problem solver, remaining calm under pressure and proactive
Requirements
- Excellent customer service experience, ideally in hospitality, retail, or education
- Strong communication, admin, and organisational skills
- Proficiency in MS Office and/or nursery management software (training provided)
- Friendly, confident, and approachable – a people-person through and through
- Ability to multitask and prioritise in a fast-paced setting
- A passion for working in a family-focused, child-centred environment
- A team player attitude with a proactive, solutions-focused mindset
