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Virtual Assistant – Customer Service
MyVA Support (MYVAS)Virtual Assistant handling customer service tasks such as email and call management for My VA Support, Inc. Requires bilingual proficiency and experience in a remote setting.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in Microsoft Office and Google apps while effectively managing client communications and scheduling. Capable of working under pressure with strong customer service experience and English proficiency at the C1 level.
Highest-signal resume keywords
Microsoft Office ProficiencyGoogle Apps ProficiencyCustomer Service ExperienceEnglish Proficiency (C1 Level)Ability to Work Under Pressure
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Microsoft WordMicrosoft ExcelMicrosoft PowerPointGoogle GmailGoogle MeetGoogle DocsGoogle SheetsGoogle FormsGoogle SlidesCustomer Service
Soft Skills
CommunicationTime ManagementProblem Solving
Tools & Technologies
DeviceHeadsetHigh-Speed Internet
About the role
Key responsibilities & impact- Responding to emails and phone calls
- Scheduling meetings
- Managing a contact list
- Addressing various client needs as they arise
Requirements
What you’ll need- Proficiency in Microsoft Office products, such as Word, Excel, PowerPoint
- Comfortable with using GOOGLE apps such as Gmail, Meet, Docs, Sheets, Forms, Slides, etc.
- Ability to work under pressure
- A minimum of 1-year experience in customer service
- English proficiency at the C1 level
- Must have your own device and headset
- High-speed internet connection of at least 100 MB
Benefits
Comp & perks- 100% remote job
- 50 USD in productivity bonus (paid in local currency)
- 25 USD in reliability bonus (paid in local currency)
- 50 USD in consecutive reliability bonus (paid in local currency)