MyVA Support (MYVAS)

IT Systems Administrator, Tier 2

MyVA Support (MYVAS)

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

AWSAzureCloudDNSFirewalls

About the role

  • Resolve escalated technical issues related to systems, networks, and cloud platforms.
  • Manage and support Microsoft 365 and cloud environments (user accounts, permissions, configurations).
  • Administer Windows and Mac environments across multiple client accounts.
  • Configure and maintain networking components (firewalls, VPNs, Wi-Fi, VLANs).
  • Monitor systems using RMM tools and respond to alerts proactively.
  • Manage backups and assist in disaster recovery procedures.
  • Maintain endpoint security tools and ensure patch compliance.
  • Support onboarding and offboarding of users (account setup, access control).
  • Document technical procedures and system configurations accurately.
  • Escalate complex or architectural decisions to the Senior Engineer when necessary.
  • Contribute to workflow automation and system improvements when applicable.

Requirements

  • 3+ years of experience in IT support or systems administration.
  • Strong knowledge of Windows, Mac, networking basics (VPNs, firewalls, DNS).
  • Experience with Microsoft 365 administration.
  • Familiarity with RMM and ticketing systems.
  • Basic understanding of cloud platforms (Azure or AWS preferred).
  • Experience working in an MSP or multi-client environment (preferred).
  • Strong troubleshooting skills and ability to work independently.
  • Good English communication skills (B2 minimum).
  • Reliable workstation and stable internet connection.
Benefits
  • Contractor-based collaboration with long-term stability.
  • Fully remote position with flexible work environment.
  • Opportunities for professional growth and technical specialization.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Windows administrationMac administrationMicrosoft 365 administrationnetworking (VPNs, firewalls, DNS)RMM toolsdisaster recovery proceduresendpoint securityworkflow automationsystem improvementscloud platforms (Azure, AWS)
Soft Skills
troubleshootingindependent workcommunication (English, B2 minimum)