Patient Navigator

myTomorrows

Patient Navigator helping patients access clinical trials and treatment options for myTomorrows. Responsible for communication and data management to enhance patient experiences.

Posted 6/24/2026full-timeRemote • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Communicate with patients and caregivers via phone and email as a response to requests for pre-approval treatment access.
Capture medical data in our internal platform.
Search global trial databases using our AI tool to identify relevant pre-approval options for patients.
Pre-screen patients for specific clinical trials.
Engage with patients to expand our Medical Community and create awareness about the myTomorrows platform.
Proactively identify trends and opportunities in our daily operations.
Achieve and maintain high patient satisfaction.
Contribute to improving our patient recruitment and pre-screening processes and strategies.

Requirements

What you’ll need

Bachelor’s degree in life sciences, healthcare, or related fields, or higher
3+ years of experience in patient navigation, clinical research, or healthcare communication roles.
Experience with patient care in a clinical setting, as well as knowledge of clinical trials and expanded access, is preferred.
Strong communication and interpersonal skills.
Ability to explain complex medical information in simple terms.
Excellent verbal and written communication skills in English.
Fluency in one or more languages required (Korean, Mandarin and/or Cantonese ).
Proficiency in using CRM and healthcare databases.
Literacy in Microsoft Office and web-based media, and openness to technological innovation.
Ability to prioritize different commitments while maintaining high quality of work.
Proactivity and ability to work unsupervised.
Patient-centric mindset, understanding and empathetic when working with patients.
Attention to detail and ability to record information and clinical data accurately.
Ability to build relationships of trust and manage confidential information and data appropriately
A team player who thrives in a multicultural, diverse environment.
Certifications in Good Clinical Practice or healthcare-related fields (e.g., Certified Patient Navigator) are a plus.

Benefits

Comp & perks

Equal Opportunity Employer
Discrimination-free practices
Commitment to diversity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

patient navigationclinical researchhealthcare communicationclinical trialsexpanded accessmedical data captureCRM proficiencyhealthcare databasesMicrosoft Office literacyweb-based media literacy

Soft Skills

strong communication skillsinterpersonal skillsability to explain complex informationverbal communication skillswritten communication skillsfluency in multiple languagesattention to detailproactivitypatient-centric mindsetteam player

Certifications

Good Clinical PracticeCertified Patient Navigator