Customer Success Lead

MYTO

Customer Success & Solutions Lead working with customers on deploying AI across their manufacturing operations. Guiding onboarding and ensuring operational value during the implementation process.

Posted 7/29/2026full-timeRemote • California • 🇺🇸 United StatesSenior💰 $100,000 - $220,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success and solutions consulting, with a strong focus on onboarding, training, and relationship management. Capable of translating customer needs into actionable product feedback while driving measurable business outcomes.

Highest-signal resume keywords

Customer Success ExperienceSolutions ConsultingTechnical Account ManagementOutstanding Communication SkillsProblem-Solving Abilities

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Relationship-Building SkillsCustomer-First MindsetHighly OrganizedProactiveEntrepreneurial Mindset

Tools & Technologies

Myto

Industry Keywords

Customer OnboardingImplementationProduct DemonstrationsCustomer FeedbackManufacturingOperationsPlant LeadershipTraining SessionsBusiness ReviewsScalable Processes

About the role

Key responsibilities & impact

Lead customer onboarding and guide new customers through successful implementation.
Become a trusted advisor for manufacturing, operations, and plant leadership teams.
Support customers in their day-to-day use of Myto and ensure they achieve measurable business outcomes.
Conduct regular customer check-ins, training sessions, product demonstrations, and business reviews.
Identify opportunities to expand product adoption across additional teams, sites, and use cases.
Collect customer feedback and translate it into clear product requirements and feature recommendations.
Work closely with product and engineering to prioritize improvements and validate new functionality.
Troubleshoot customer issues and coordinate with engineering to drive timely resolutions.
Help build scalable onboarding, training, documentation, and customer success processes as Myto grows.

Requirements

What you’ll need

Experience in customer success, solutions consulting, implementation, technical account management, or similar customer-facing roles.
Outstanding communication and relationship-building skills.
Strong problem-solving abilities and a customer-first mindset.
Comfortable working directly with both executives and frontline manufacturing teams.
Ability to translate customer needs into actionable product feedback.
Entrepreneurial mindset with the ability to thrive in a fast-moving startup environment.
Highly organized, proactive, and comfortable managing multiple customer relationships simultaneously.
Willingness to travel regularly for customer onboarding, training, and onsite visits.

Benefits

Comp & perks

Meaningful equity component