mySociety

Manager

• Responsible for the day to day running and management of mySociety's online services.
• Ensure our services run smoothly, with high-risk support cases identified and dealt with promptly and efficiently.
• Maintain the high level of legal and governance compliance.
• Manage frontline user support, picking up and resolving cases as necessary.
• Ensure incoming support cases are triaged, prioritised, handled, and escalated appropriately.
• Work closely with service/product area owners, helping them understand trends in use.

Digital Service Manager