ServiceNow Engagement Manager

Myriad360

ServiceNow Engagement Manager leading client-facing implementations at Advizex, driving successful deliveries in ITOM / ITSM environments. Handling pre-sales support and owning engagement processes.

Posted 5/7/2026full-timeRemote • Kentucky • 🇺🇸 United StatesMid-LevelSenior💰 $105,000 - $115,000 per yearWebsite

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Leads client-facing implementations and drives successful delivery across ServiceNow ITOM / ITSM environments
Combines end-to-end engagement ownership with pre-sales support, including solutioning, scoping, and proposal development
Recommending and delivering solutions that meet customer needs
Prepare and execute workshops
Promote process standardization and efficiencies
Determine and document detailed requirements
Design process solutions
Provide advisory and Implementation services and solutions
Configuration of the platform and applications
Train, enable, and/or educate the client on the solution
Provide post go-live support

Requirements

What you’ll need

3–5 years of hands-on experience with the ServiceNow platform
Experience leading or guiding ServiceNow implementations using Agile methodologies
Strong experience with ITSM and ITOM
Experience delivering ServiceNow integrations with external systems
Foundational understanding of ServiceNow development concepts (e.g., scripting, configuration vs. customization, etc.)
Proven ability to manage stakeholders and drive accountability through project completion
Experience working within an Agile delivery model, including requirements gathering, development, and testing
Engagement management experience, including planning, reporting, delivery, and project closure
Strong consultative approach with the ability to communicate business process improvements clearly and effectively

Benefits

Comp & perks

Company-subsidized medical benefits
Dental and vision coverage offered
17 PTO days
Flexible Work Arrangements
Retirement Savings Plans
Paid Long Term Disability
Basic Life Insurance offered

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ServiceNowITSMITOMAgile methodologiesServiceNow integrationsscriptingconfigurationcustomizationrequirements gatheringproject management

Soft Skills

stakeholder managementaccountabilityconsultative approachcommunicationprocess improvementengagement managementplanningreportingdeliveryproject closure