Junior IT Service Desk Analyst – Contract to Hire
Myriad360
contract
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $35 per hour
Job Level
Junior
Tech Stack
AzureFirewallsMacOS
About the role
- Serve as a primary point of contact for IT support requests, managing the Jira ticket queue and other intake channels (email, Slack) to meet response and resolution targets
- Provision, modify, and deprovision user accounts, groups, and licenses in Microsoft 365 and Microsoft Entra (formerly Azure AD), including access controls and basic security configurations
- Configure and manage Windows and macOS endpoints using Microsoft Intune, including device enrollment, policies, application deployment, and compliance baselines
- Diagnose and resolve hardware and software issues for PCs, Macs, mobile devices, and peripherals, coordinating vendor repair or replacement when necessary
- Set up, configure, and troubleshoot printers and multifunction devices, including network connectivity, driver issues, and print queues in office environments
- Support collaboration and productivity tools such as Zoom and Slack, including user setup, basic administration, and troubleshooting meetings, channels, and integrations
- Assist with basic network and security troubleshooting (e.g., wired/wireless connectivity, VPN access) in environments leveraging Juniper networking and Palo Alto firewalls/VPNs, escalating complex issues to senior engineers or vendors
- Complete ongoing security awareness training and comply with company policies to the requirements section
- Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts
- Other duties as assigned
Requirements
- 2+ years of experience in an IT help desk, service desk, or systems administration role supporting a hybrid and/or fully remote workforce
- Practical administration experience with Microsoft 365 (e.g., Exchange Online, Teams, SharePoint, OneDrive) and Microsoft Entra ID (formerly Azure AD), including user lifecycle management and security groups
- Experience managing and securing endpoints with Microsoft Intune or a similar MDM/endpoint management platform, across both Windows and macOS devices
- Strong troubleshooting and customer service skills across PCs, Macs, printers, and common SaaS applications, with clear written and verbal communication that adapts to technical and non-technical audiences
- Comfortable working independently, prioritizing and owning tickets through resolution, and knowing when to escalate issues or seek guidance
- Experience administering Zoom and Slack; using and/or managing 1Password or other enterprise password managers; working with Jira or similar ticketing systems; and familiarity with Juniper wired/wireless networking and Palo Alto firewalls/VPNs are a plus!
Benefits
- Unlimited Paid Time Off (PTO)
- Incentive compensation plans for all employees
- Company-funded 401k contributions
- Zero-cost employer-covered health insurance
- Annual BYOD (Bring Your Own Device) reimbursement up to $500
- Paid Parental Leave
- Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop
- Quirky, diverse, respectful, high-performing coworkers you’ll want to achieve greatness with!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Microsoft 365Microsoft EntraWindowsmacOSMicrosoft Intunetroubleshootingnetwork connectivityVPN accesssecurity configurationsuser lifecycle management
Soft skills
customer servicetroubleshootingclear communicationindependent workprioritizationticket resolutionescalationadaptability