Patient Advocate – Hereditary Cancer

Myriad Genetics

Patient Advocate coordinating testing services and engaging with customers in healthcare. Handling inquiries and providing assistance for insurance and test information.

Posted 5/22/2026full-timeRemote • Utah • 🇺🇸 United StatesJunior💰 $42,500 - $48,900 per yearWebsite

About the role

Key responsibilities & impact

The Patient Advocate will handle a variety of complex inbound and outbound inquiries to assist and empathize with our customers.
Responsible for coordinating testing services for patients by reviewing test request forms and additional documentation submitted with a patient specimen to ensure accurate and timely testing.
Working with healthcare providers to complete the required documentation and sample submission.
Confirming insurance eligibility and benefit levels.
Communicate with patients to explain insurance coverage benefits and test information including process and turnaround time.
Independently manage assigned work and meet production and quality metrics.
Identify issues and trends and collaborate with your team and leadership to develop best practices to ensure we are providing the best service and experience to all customers.

Requirements

What you’ll need

High School diploma or equivalent required with at least 1 year of relevant experience, or associate or bachelor’s degree.
Fluent in Spanish is preferred/encouraged.
Excellent interpersonal and communication skills.
Preference given to higher net typing speed applicants.
Excellent listening, transcribing, and self-review skills.
PC experience, including familiarity with Excel, Word, Internet, and e-mail.
Able to manage several tasks simultaneously, often under pressure.
Excellent organizational and task management skills and professional judgment.
Enjoys problem solving and identifying patterns.
Hardworking individual who loves working on a team and supporting others.

Benefits

Comp & perks

EEOWe recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. In hiring and all other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs. If you need assistance submitting your application due to a disability, you can request an accommodation by contacting recruiting@myriad.com. Myriad Genetics will never request payment, solicit personal financial information, or conduct interviews via informal channels (e.g., personal email, text messages). All opportunity-related communication with Myriad Genetics will come from our employees, whose e-mail addresses end with "@myriad.com."

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

insurance eligibility verificationdocumentation reviewtest coordinationcustomer serviceproblem solvingtyping speedtranscribingself-review

Soft Skills

interpersonal skillscommunication skillsorganizational skillstask managementprofessional judgmentteamworkempathylistening skills