Mental Health Customer Service Representative

Myriad Genetics

Patient Advocate for Myriad Genetics handling customer inquiries and coordinating testing services. Collaborating with healthcare providers and various teams to ensure timely patient support.

Posted 5/20/2026full-timeRemote • Ohio • 🇺🇸 United StatesJunior💰 $42,500 - $48,900 per yearWebsite

About the role

Key responsibilities & impact

The Patient Advocate will handle a variety of complex inbound and outbound inquiries to assist and empathize with our customers.
Responsible for coordinating testing services for patients by reviewing test request forms and additional documentation.
Work with healthcare providers to complete the required documentation and sample submission.
Confirm insurance eligibility and benefit levels and communicate with patients.
Independently manage assigned work and meet production and quality metrics.
Be the hub across all departments: work with technology, revenue cycle, field sales, and lab teams on handling orders and billing processes.

Requirements

What you’ll need

High School diploma or equivalent required with at least 1 year of relevant experience, or associate or bachelor’s degree.
Fluent in Spanish is preferred/encouraged.
Excellent interpersonal and communication skills.
Preference given to higher net typing speed applicants.
Excellent listening, transcribing, and self-review skills.
PC experience, including familiarity with Excel, Word, Internet, and e-mail.
Able to manage several tasks simultaneously, often under pressure.
Excellent organizational and task management skills and professional judgment.
Enjoys problem solving and identifying patterns.
Hardworking individual who loves working on a team and supporting others.

Benefits

Comp & perks

Health insurance
Retirement plans

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

typing speeddocumentation reviewinsurance eligibility verificationsample submission

Soft Skills

interpersonal skillscommunication skillslistening skillstranscribing skillsorganizational skillstask managementproblem solvingprofessional judgment

Certifications

High School diplomaassociate degreebachelor’s degree