Patient Advocate – Hereditary Cancer, Call Center Experience Preferred
Myriad Genetics
full-time
Posted on:
Location Type: Remote
Location: Remote • Utah • 🇺🇸 United States
Visit company websiteSalary
💰 $42,500 - $48,900 per year
Job Level
Junior
About the role
- The Patient Advocate will handle a variety of complex inbound and outbound inquiries to assist and empathize with our customers.
- Responsible for coordinating testing services for patients.
- Reviewing test request forms and additional documentation submitted with a patient specimen to ensure accurate and timely testing.
- Working with healthcare providers to complete the required documentation and sample submission.
- Confirming insurance eligibility and benefit levels.
- Communicating with patients to explain insurance coverage benefits and test information including process and turnaround time.
- Independently manage assigned work and meet production and quality metrics.
- Be the hub across all departments: work with the technology, revenue cycle, field sales, and lab teams on prompt handling of orders and billing processes.
- Identify issues and trends and collaborate with your team and leadership to develop best practices to ensure we are providing the best service and experience to all customers.
- Participate in the Quality Assurance plan.
- Comply with applicable CLIA and HIPAA regulations.
Requirements
- High School diploma or equivalent required with at least 1 year of relevant experience, or associate or bachelor’s degree.
- Fluent in Spanish is preferred/encouraged.
- Excellent interpersonal and communication skills.
- Preference given to higher net typing speed applicants.
- Excellent listening, transcribing, and self-review skills.
- PC experience, including familiarity with Excel, Word, Internet, and e-mail.
- Able to manage several tasks simultaneously, often under pressure.
- Excellent organizational and task management skills and professional judgment.
- Enjoys problem solving and identifying patterns.
- Hardworking individual who loves working on a team and supporting others.
Benefits
- EEO
- We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
insurance eligibilitybenefit verificationtest request reviewdocumentation managementquality assuranceproblem solvingdata transcribingtask managementcustomer service
Soft skills
interpersonal skillscommunication skillslistening skillsorganizational skillsprofessional judgmentteamworkempathyself-review skillstime management