Temporary Gateway Customer Care Specialist

Myriad Genetics

full-time

Posted on: 9/3/2025

Origin: • 🇺🇸 United States

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💰 $40,100 - $46,100 per year

Junior

SaltStack

About the role

Temporary contract position for up to 2 months
Full-time (40 hours/week), remote, may be performed from anywhere in the United States
Required shift 9am PT – 5:30pm PT, Monday through Friday; may include one weekend day weekly and overtime as needed
Provide friendly and professional customer support through phone, chat, and email
Provide accurate, valid and complete information by leveraging team SOPs and tools
Consistently deliver on support metrics, including response times, throughput goals and CSAT benchmarks
Demonstrate expert knowledge of SneakPeek Gender At-Home products
Exhibit solutions-oriented approach to customer concerns and team needs
Act as a representative of the SneakPeek voice and demonstrate SneakPeek values in all customer interactions
Physical requirements: sedentary work or exerting up to 10 pounds occasionally; stationary positioning, moving, operating, communicating, observing, pushing/pulling, and reaching

Have at least 1 year of experience in customer service
Experience in a high-volume support environment, servicing by phone, chat, and email
Experience in help desk platforms (Zendesk, Salesforce, Helpscout or similar)
Be friendly and professional with excellent verbal, written, and social skills
Possess a strong work ethic with a genuine passion to provide excellent customer service
Work exceptionally well with others in a close-knit team environment
Be proficient with technology, web-based systems, Microsoft Word and Excel
Be able to type 50+ WPM
A two- or four-year college degree (preferred)
At least 1-year of experience with virtual customer service (preferred)
Experience with e-commerce platforms such as Klaviyo, ShipStation, WooCommerce (preferred)
Self-starting, entrepreneurial approach (preferred)