FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Success Specialist, Greek
myPOSCustomer Success Specialist with Greek improving customer engagement and retention in fintech environment at myPOS. Focus on driving value and satisfaction through outreach and support across multiple markets.
About the role
Key responsibilities & impact- Execute targeted outbound campaigns towards existing customers to drive retention, prevent churn, and identify upsell opportunities
- Utilize pre-defined scripts and campaign frameworks, while continuously contributing feedback for improvement and personalization
- Monitor and report on campaign performance metrics, proactively identifying areas for optimization
- Engage with customers to understand their needs, resolve issues, and ensure they derive maximum value from our product or service
- Identify and act on upsell and cross-sell opportunities based on customer usage data, behavior, and feedback
- Collaborate with internal teams to execute upsell strategies and ensure end-to-end customer satisfaction
- Maintain accurate and up-to-date records of all customer interactions and campaign outcomes in company systems
- Share customer insights and feedback with relevant teams to inform product improvements and service enhancements
- Leverage company-provided tools and platforms to complete assigned activities efficiently and accurately
- Stay current on product updates, new features, and industry trends to effectively communicate value to customers
- Perform other tasks as assigned by the direct supervisor in line with the role and responsibilities
Requirements
What you’ll need- Fluency in Greek, English, and Bulgarian - both written and spoken
- Experience in a customer-facing role such as customer success, account management, or sales
- Strong communication and interpersonal skills with an ability to build trust quickly
- A data-driven mindset comfortable reading campaign metrics and drawing actionable conclusions
- Organised and detail-oriented, with the ability to manage multiple accounts and tasks simultaneously
- A collaborative team player who thrives in a cross-functional environment
- Familiarity with CRM systems and customer engagement tools is a plus
- A proactive, solution-oriented attitude and genuine interest in helping customers succeed
Benefits
Comp & perks- Excellent compensation package
- 25 days annual paid leave (+1 day per year up to 30)
- Full “Luxury” package health insurance including dental care and optical glasses
- Meal vouchers of 102.26 EUR per month
- Fully covered Multisport card
- Fully covered public transport pass for Sofia
- Free coffee, snacks and drinks at the office
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
campaign performance metricsdata-driven mindsetupsell strategiescustomer usage datacustomer feedback analysis
Soft Skills
strong communication skillsinterpersonal skillsorganiseddetail-orientedcollaborative team playerproactive attitudesolution-orientedtrust building