myPOS

Customer Success Specialist, Greek

myPOS

full-time

Posted on:

Location Type: Hybrid

Location: Sofia • Bulgaria

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About the role

  • Execute targeted outbound campaigns towards existing customers to drive retention, prevent churn, and identify upsell opportunities
  • Utilize pre-defined scripts and campaign frameworks, while continuously contributing feedback for improvement and personalization
  • Monitor and report on campaign performance metrics, proactively identifying areas for optimization
  • Engage with customers to understand their needs, resolve issues, and ensure they derive maximum value from our product or service
  • Identify and act on upsell and cross-sell opportunities based on customer usage data, behavior, and feedback
  • Collaborate with internal teams to execute upsell strategies and ensure end-to-end customer satisfaction
  • Maintain accurate and up-to-date records of all customer interactions and campaign outcomes in company systems
  • Share customer insights and feedback with relevant teams to inform product improvements and service enhancements
  • Leverage company-provided tools and platforms to complete assigned activities efficiently and accurately
  • Stay current on product updates, new features, and industry trends to effectively communicate value to customers
  • Perform other tasks as assigned by the direct supervisor in line with the role and responsibilities

Requirements

  • Fluency in Greek, English, and Bulgarian - both written and spoken
  • Experience in a customer-facing role such as customer success, account management, or sales
  • Strong communication and interpersonal skills with an ability to build trust quickly
  • A data-driven mindset comfortable reading campaign metrics and drawing actionable conclusions
  • Organised and detail-oriented, with the ability to manage multiple accounts and tasks simultaneously
  • A collaborative team player who thrives in a cross-functional environment
  • Familiarity with CRM systems and customer engagement tools is a plus
  • A proactive, solution-oriented attitude and genuine interest in helping customers succeed
Benefits
  • Excellent compensation package
  • 25 days annual paid leave (+1 day per year up to 30)
  • Full “Luxury” package health insurance including dental care and optical glasses
  • Meal vouchers of 102.26 EUR per month
  • Fully covered Multisport card
  • Fully covered public transport pass for Sofia
  • Free coffee, snacks and drinks at the office
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
campaign performance metricsdata-driven mindsetupsell strategiescustomer usage datacustomer feedback analysis
Soft Skills
strong communication skillsinterpersonal skillsorganiseddetail-orientedcollaborative team playerproactive attitudesolution-orientedtrust building