Product Support Analyst – Salesforce

MYOB

Product Support Analyst handling Salesforce client issues and coordinating with internal teams for product development assistance. Joining MYOB to enhance business management solutions in Australia and New Zealand.

Posted 6/12/2026full-timeMelbourne • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudSDLC

About the role

Key responsibilities & impact

Act as the key facilitator between the product delivery and client services teams managing the flow of support items from creation to delivery.
Monitor SLA targets and respond to allocated and escalated issues as appropriate.
Coordinate with the Development Manager to ensure appropriate priority and focus to meet SLA targets and client expectations.
Monitor ticket queues for dependencies to ensure delays are minimised.
Communicate to delivery team members’ a thorough understanding of the business impact and client experience through detailed analysis.
Perform hands on software testing including functional, data integrity, platform and performance, integration and regression testing.
Contribute to the quality of product delivery into production by ensuring release documentation is accurate, dependencies and risks are identified and managed.

Requirements

What you’ll need

Experience as a support/quality assurance/test analyst/developer working in a team environment
Experience working with Salesforce
Knowledge of Application Support processes, terminology and measures along with an understanding of key success measures
Knowledge of support and development ticketing systems to manage queues, progress, and communication.
Solid understanding of structured quality assurance approaches and techniques including test planning & analysis, test automation, test driven development, functional and non-functional testing and exploratory testing.
Good understanding of SDLC principles and the software development lifecycle including agile development methodologies such as Scrum, Kanban, Lean and Continuous Delivery.
Solid grasp of cloud solutions and cloud deployment

Benefits

Comp & perks

Enjoy a flexible, hybrid workplace that brings balance to how you work, all of our centrally located offices come together for a number of in-person celebrations and social events
Set up your home office with a little financial help from us, and take advantage of great corporate discounts and vouchers from top retailers
Benefit from our partnership with Sonder, which supports the wellbeing of our team members
Unlock your potential via in-house training and programs, LinkedIn Learning, conferences and study assistance
Access to a variety of leave options available to support your wellbeing, including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, community leave, study leave, and more
Join our communities, built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution

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Hard Skills & Tools

software testingfunctional testingdata integrity testingplatform testingperformance testingintegration testingregression testingtest planningtest automationtest driven development

Soft Skills

communicationteam collaborationproblem-solvinganalytical thinkingprioritizationclient servicesfacilitationrisk managementattention to detailadaptability