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About the role
Key responsibilities & impact- Provide timely, efficient, and accurate support for our customers
- Support our Accountants and Accounting Practices with their Tax product via phone & email
- Provide high quality, responsive technical and application support for customers across Australia and New Zealand
- Work closely with internal partners such as Product Specialists, Development Teams, and other Support Teams
- Meet and exceed performance objectives (KPIs) aligned with the responsibilities of the role
Requirements
What you’ll need- Technical and process domain knowledge in SaaS or experience supporting products in an IT environment beneficial
- Experience in troubleshooting applications and workflows.
- Experience / Knowledge of accounting products is beneficial
- A collaborative mindset and ability to work with other team members at MYOB.
- Build rapport via voice/chat or via email demonstrating empathy, active listening and strong problem solving and communication skills.
- Proven record of delivering key results against company objectives
Benefits
Comp & perks- Enjoy a flexible, hybrid workplace that brings balance to how you work
- Set up your home office with a little financial help from us, and take advantage of great corporate discounts and vouchers from top retailers
- Benefit from our partnership with Sonder, which supports the wellbeing of our team members
- Unlock your potential via in-house training and programs, LinkedIn Learning, conferences and study assistance
- Access to a variety of leave options available to support your wellbeing, including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, community leave, study leave, and more
- Join our communities, built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SaaStroubleshootingapplication supportworkflow supportaccounting products
Soft Skills
collaborative mindsetempathyactive listeningproblem solvingcommunication skills