Customer Experience Representative

MYOB

Customer Experience Representative providing technical support for accounting practices in Australia and New Zealand. Collaborate with internal teams and meet performance objectives for customer satisfaction.

Posted 5/8/2026full-timeMelbourne • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Join the Customer Experience team and provide timely, efficient, and accurate support for our customers.
Support our Accountants and Accounting Practices with their Tax product via phone & email.
Provide high quality, responsive technical and application support for customers across Australia and New Zealand, across their different products and modules.
Work closely with internal partners such as Product Specialists, Development Teams, and other Support Teams.
Meet and exceed performance objectives (KPIs) aligned with the responsibilities of the role.

Requirements

What you’ll need

Technical and process domain knowledge in SaaS or experience supporting products in an IT environment beneficial
Experience in troubleshooting applications and workflows.
Experience / Knowledge of accounting products is beneficial
A collaborative mindset and ability to work with other team members at MYOB.
Build rapport via voice/chat or via email demonstrating empathy, active listening and strong problem solving and communication skills.
Proven record of delivering key results against company objectives

Benefits

Comp & perks

We will provide training, mentoring and assistance to support you to do this.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SaaStroubleshootingapplication supportworkflow supportaccounting products

Soft Skills

collaborative mindsetempathyactive listeningproblem solvingcommunication skills