Mycon

Customer Service Assistant – Collections and Retention

Mycon

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • 🇧🇷 Brazil

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Job Level

Mid-LevelSenior

About the role

  • Conduct outbound and inbound collection activities for delinquent customers;
  • Handle customer interactions through the available support channels;
  • Knowledge of consórcio (consortium/group-purchasing product);
  • Be familiar with detailed information about Mycon plans and groups;
  • Ensure necessary records and updates are entered in internal tools (CRM).

Requirements

  • General knowledge of consórcio and its particularities (common questions, asset types, bids/lances, assemblies, and procedures);
  • Quick thinking and strong persuasive communication skills;
  • Knowledge of objection-handling techniques;
  • Negotiation of outstanding installments/payments;
  • Customer retention during cancellation processes;
  • Comfortable using spreadsheets;
  • Intermediate knowledge of Excel;
  • Familiarity with NewCon Plus.
Benefits
  • Flexible Meal/Food Allowance - Swille card;
  • Health insurance (medical assistance);
  • Dental insurance;
  • Life insurance;
  • Home office allowance;
  • Transportation voucher;
  • Birthday day off;
  • TotalPass;
  • Vittude;
  • Consórcio Professional Day benefit;
  • 0% fee on our products (employees only);
  • Performance bonus (PPR) — according to targets established in the annual program;
  • Partnership with an educational institution offering discounts for postgraduate courses;
  • Access to Udemy Business based on length of service;
  • Partnership with Sesc.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
negotiationobjection-handlingcustomer retentioncollection activitiesExcel
Soft skills
persuasive communicationquick thinking