E-Commerce Agent
MyCargoGate Group
full-time
Posted on:
Location Type: Hybrid
Location: Bassersdorf • Switzerland
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Salary
💰 CHF 65,000 - CHF 75,400 per year
About the role
- Oversee and manage all aspects of import and export operations between Switzerland and international destinations.
- Ensure compliance with all applicable Swiss customs regulations, laws, and procedures.
- Collaborate closely with internal stakeholders to optimize customs processes and improve operational efficiency.
- Maintain accurate and complete records and documentation related to customs and clearance activities.
- Handle sensitive and confidential data with a high level of responsibility and accuracy.
- Provide professional customer support via phone and email, responding to inquiries in a timely and service-oriented manner.
- Work in a shift-based schedule, including weekends and public holidays, in line with operational needs.
Requirements
- 1 to 3 years of experience in managing customs operations, logistics or customer service preferred.
- Strong organizational skills and high attention to detail.
- Comfortable working with customs software systems and digital tools.
- A solution-oriented mindset and strong team player attitude.
- Proven ability to work efficiently and manage multiple tasks simultaneously.
- Knowledge of Swiss customs regulations and clearance procedures is a plus.
- Fluency in both German and English (additional languages are a plus).
Benefits
- Five weeks of vacation per year.
- Full premium coverage of daily sickness allowance and accident insurance.
- A supportive team and collaborative culture.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customs operationslogisticscustomer serviceSwiss customs regulationsclearance procedures
Soft Skills
organizational skillsattention to detailsolution-oriented mindsetteam playerability to manage multiple tasks