Customer Service Representative, Bilingual English/Spanish

My Senior Health Plan

Customer Service Representative managing client communication via phone and email for My Senior Health Plan. Handling administrative tasks and supporting the sales team in Brentwood, Tennessee.

Posted 5/9/2026full-timeBrentwood • Tennessee • 🇺🇸 United StatesJunior💰 $20 - $24 per hourWebsite

About the role

Key responsibilities & impact

Communicating with clients via phone and email with professionalism and care
Handling inbound and outbound calls using an auto-dialer system
Transferring qualified leads to our sales team
Entering and maintaining accurate client data in Salesforce
Preparing and mailing client kits
Processing insurance applications and conducting verification calls
Following up on application statuses with carriers and clients
Supporting post-sale client satisfaction efforts
Performing general administrative tasks like scanning, filing, and data entry
Jumping in to support other administrative roles as needed

Requirements

What you’ll need

High School Diploma/GED + 1 year of admin experience, or Associate's degree
Bilingual in Spanish
Strong phone presence and a friendly, professional demeanor
Excellent organizational and communication skills
Ability to multitask and manage time effectively
A team player with a proactive attitude and eagerness to learn
Proficiency in Microsoft Word, Excel, Salesforce, and internet navigation
Familiarity with CRM systems and a passion for helping others

Benefits

Comp & perks

Health insurance (medical, dental, vision) with 75% employer paid.
Ancillary benefits (life, pet care, disability, hospital indemnity, accident, critical illness).
401(k) plan with matching and profit-sharing.
Paid vacation, sick time, and company holidays, including the week of Christmas.
Positive work environment with room for growth.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entryinsurance application processingclient data maintenanceverification callsmultitaskingadministrative tasks

Soft Skills

communication skillsorganizational skillsteam playerproactive attitudefriendly demeanorphone presenceeagerness to learnprofessionalism

Certifications

High School DiplomaGEDAssociate's degree