Client Success Executive

My IT Crew

Client Success Executive managing strategic relationships and IT roadmaps for MYITCREW’s healthcare and manufacturing clients. Driving renewals, retention, and technology expansion revenue.

Posted 8/21/2026full-timeRemote • New York • 🇺🇸 United StatesSeniorLead💰 $100,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client relationships at all organizational levels, with a strong focus on strategic business reviews and aligning IT roadmaps with operational goals. Possesses the ability to translate technical findings into business outcomes while maintaining proactive communication and accountability throughout the account lifecycle.

Highest-signal resume keywords

Client Relationship ManagementStrategic Business Reviews (SBRs)Technical FluencyConsultative Communication SkillsHealthcare Operational Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementClient SuccessProposal DevelopmentSolution ScopingRevenue ExpansionContract ManagementLifecycle ManagementRisk ReductionROI AnalysisProject Management

Soft Skills

Confident CommunicationOrganizational SkillsProblem-SolvingClient AdvocacyTeam Collaboration

Industry Keywords

Managed ServicesIT ServicesC-Suite EngagementAssisted LivingSkilled Nursing Facility (SNF)Healthcare Regulatory EnvironmentOperational PressuresDecision-Making Structures

About the role

Key responsibilities & impact

Serve as the single point of accountability for assigned client relationships
Own relationships across all organizational levels, including CEOs, COOs, CFOs, administrators, and frontline staff
Lead recurring Strategic Business Reviews (SBRs)
Build annual IT roadmaps aligned with clients’ operational goals
Anticipate and resolve client concerns before escalation
Identify and close expansion opportunities involving hardware refreshes, infrastructure upgrades, licensing, and project work
Quote and scope solutions with Solutions Architect and TAM teams
Move opportunities from discovery through proposal to signed approval
Translate technical findings into business conversations focused on outcomes, risk reduction, and ROI
Own account lifecycle calendars, including warranties, licensing renewals, and contract timelines
Present lifecycle and budget updates proactively
Act as the non-technical escalation point for service concerns
Facilitate internal resolution across Service, TAM, and Project teams
Maintain transparent client communication during escalations
Partner with TAM and Projects teams to execute client initiatives
Partner with Solutions Architect on complex client scoping and achievable recommendations
Drive performance across expansion revenue, client retention, SBR completion, lifecycle execution, and client satisfaction

Requirements

What you’ll need

7+ years in a senior account management, client success, or client executive role in managed services, IT services, or a related technology field
Proven track record managing relationships with C-suite and VP-level buyers at complex, multi-site organizations
Ability to understand and clearly articulate the business implications of technology to executive audiences without jargon
Technical fluency sufficient to engage credibly with engineering teams and shape client-facing recommendations
Consultative, confident communication skills
Organized and accountable approach to managing a book of business
Experience working with or within assisted living or skilled nursing facility (SNF) organizations is required
Understanding of healthcare operational pressures, regulatory environment, and decision-making structures
Operations-side healthcare background is preferred

Benefits

Comp & perks

Performance-based commissions/bonuses
Health, dental, and vision benefits
PTO and paid holidays
Leadership invested in making this role successful
Root cause culture focused on permanently fixing problems
Proactive technical team generating findings and opportunities