IT Systems Support Engineer

My IT Crew

Remote Support Engineer troubleshooting Windows, Microsoft 365, servers, networks, and VoIP systems for My IT Crew’s MSP clients. Managing tickets, escalations, documentation, and vendor coordination.

Posted 8/6/2026full-timeRemote • 🇿🇦 South AfricaMid-LevelSenior💰 $10 - $12 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting and supporting Windows workstations, Microsoft 365, and networking technologies while delivering exceptional customer service. Proficient in managing support requests and collaborating with teams to resolve complex technical issues.

Highest-signal resume keywords

Windows Server SupportMicrosoft 365 AdministrationNetworking FundamentalsTroubleshooting SkillsManaged Service Provider Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Active DirectoryGroup PolicyDNSDHCPHyper-VRemote DesktopRemoteAppTicket PrioritizationDocumentationTechnical Training

Soft Skills

Analytical SkillsWritten CommunicationVerbal CommunicationTeam CollaborationCustomer-Focused Mindset

Tools & Technologies

VoIP SystemsNetworking EquipmentRemote Support ToolsFirewallsWireless Networks

Industry Keywords

Managed Service ProviderContinuous ImprovementClient Relationship ManagementTechnical SupportService Level Expectations

Tech Stack

Tools & technologies

DNSFirewallsVoIP

About the role

Key responsibilities & impact

Troubleshoot Windows workstations, Microsoft 365, servers, networking equipment, VoIP systems, and other business technologies
Manage support requests from beginning to resolution while keeping clients informed
Prioritize tickets, handle escalations, and meet service level expectations
Collaborate with teammates and other departments on complex technical issues
Create and maintain detailed documentation and improve the knowledge base
Coordinate with third-party vendors to resolve client issues
Participate in team meetings, technical training, and continuous improvement initiatives
Deliver proactive, customer-focused support and build long-term client relationships

Requirements

What you’ll need

Previous experience working for a Managed Service Provider (MSP) is required
Strong hands-on experience supporting Windows Server, Active Directory, Group Policy, DNS, and DHCP
Experience administering Microsoft 365 environments
Solid understanding of virtualization technologies such as Hyper-V
Strong networking fundamentals, including switches, firewalls, wireless networks, and connectivity troubleshooting
Experience using remote support tools, Remote Desktop, and RemoteApp technologies
Excellent troubleshooting and analytical skills
Ability to prioritize multiple issues
Strong written and verbal communication skills with a customer-first mindset
Team-oriented attitude and willingness to share knowledge and continuously learn
Availability for 9:00 AM–6:00 PM EST (New York Time) schedule

Benefits

Comp & perks

Work remotely with a collaborative and supportive team
Exposure to a wide range of technologies across multiple client environments
Access to modern tools and well-maintained documentation
Ongoing technical training
Career growth opportunities
Collaborative and supportive team environment