Senior IT Support Engineer

My IT Crew

Senior IT Support Engineer providing technical excellence and customer satisfaction for a Managed Service Provider. Collaborating on problem-solving and training for incoming staff in a remote environment.

Posted 7/29/2026full-timeRemote • New York • 🇺🇸 United StatesSenior💰 $85,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced technical expertise in diagnosing and resolving issues within Windows on-premise and cloud environments, while effectively managing Active Directory Domain environments. Exhibits strong communication skills and a commitment to customer satisfaction through problem-solving and training.

Highest-signal resume keywords

Senior Technical Engineer ExperienceActive Directory ManagementNetworking ProficiencyMicrosoft Azure CertificationCloud Computing Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Advanced Issue DiagnosisWindows Support and EngineeringCloud Environment ManagementProblem-Solving SkillsTechnical Documentation

Soft Skills

Excellent Communication SkillsAttention to DetailCustomer AdvocacyEmpowerment in Problem-Solving

Tools & Technologies

Active DirectoryCloud-Based NetworksOn-Premise Networks

Certifications & Qualifications

Microsoft CertificationAzure CertificationCCNA Certification

Industry Keywords

MSP EnvironmentTechnical ExcellenceSOP DocumentationAfter Hours Escalation

Tech Stack

Tools & technologies

AzureCloud

About the role

Key responsibilities & impact

Be Fanatically awesome all the time!
Be an active advocate for customer satisfaction
Provide technical excellence for systems, software, and hardware
Document/Update internal Kb’s, SOP’s, Wiki’s
Ask educated questions and listen to customers to determine the root cause of issues
Work through the problem-solving process with customers, empowering them to do the same in the future
Participate in training incoming staff
Report significant and recurring issues
Participate in the After Hours Escalation on-call rotation

Requirements

What you’ll need

Proven experience as a senior technical engineer, preferably in an MSP Environment
Ability to diagnose and resolve advanced issues
Excellent communication skills
Keen attention to detail, the memory of patterns, and interest in problem-solving
Consistently demonstrate the MyITcrew Core Values and meet standard metrics
Current Microsoft, Azure or cloud computing, CCNA certifications or equivalent
Advanced skills in the management of Active Directory Domain environments
Proficient in networking, for both on-premise and cloud-based networks.
A minimum of 5+ Years experience in support and engineering of Windows on-premise and cloud environments

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account My IT Crew Website LinkedIn All Job Openings 51 - 200 employees Founded 2016 🔒 Cybersecurity 🤝 B2B 🏥 Healthcare Cybersecurity
B2B
Healthcare My IT Crew is a full-service IT managed services provider that delivers strategic, custom IT support and cybersecurity solutions to small and mid-size businesses. They design, implement and maintain complete IT systems—including 24/7 monitoring, remote helpdesk support, risk assessments, and tailored security and scalability plans—so clients’ technology stays secure and operational. My IT Crew emphasizes prompt first-call resolution, proactive system vigilance, and industry-specific compliance (including services for healthcare organizations). Senior IT Support Engineer Job not on LinkedIn 🔥 3 minutes ago 🗽 New York – Remote 💵 $85k - $100k / year ⏰ Full Time 🟠 Senior 📞 Support Engineer Azure Cloud Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Be Fanatically awesome all the time!
Be an active advocate for customer satisfaction
Provide technical excellence for systems, software, and hardware
Document/Update internal Kb’s, SOP’s, Wiki’s
Ask educated questions and listen to customers to determine the root cause of issues
Work through the problem-solving process with customers, empowering them to do the same in the future
Participate in training incoming staff
Report significant and recurring issues
Participate in the After Hours Escalation on-call rotation 🎯 Requirements
Proven experience as a senior technical engineer, preferably in an MSP Environment
Ability to diagnose and resolve advanced issues
Excellent communication skills
Keen attention to detail, the memory of patterns, and interest in problem-solving
Consistently demonstrate the MyITcrew Core Values and meet standard metrics
Current Microsoft, Azure or cloud computing, CCNA certifications or equivalent
Advanced skills in the management of Active Directory Domain environments
Proficient in networking, for both on-premise and cloud-based networks.
A minimum of 5+ Years experience in support and engineering of Windows on-premise and cloud environments Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs IT Support, Desktop Support Technician 🔥 40 minutes ago Kraft & Kennedy, Inc. 51 - 200 💼 Consulting ⚖️ Legal 🔒 Cybersecurity Website LinkedIn All Job Openings Desktop Support Technician role at Kraft Kennedy providing remote and on-site technology support for clients. Involves troubleshooting, client assistance, and collaborating with diverse technical staff. 🇺🇸 United States – Remote 💵 $55k - $65k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Technical Support Engineer 🔥 1 hour ago Franklin Electric 5001 - 10000 🏭 Manufacturing ⚡ Energy 🌾 Agriculture Website LinkedIn All Job Openings Technical Support Engineer at Franklin Electric providing second-tier technical support and enhancing customer experience with sustainable water management solutions. Focused on troubleshooting and client training in a remote capacity. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🦅 H1B Visa Sponsor ERP Technical Support Engineer 🔥 1 hour ago Brinqa 51 - 200 🔒 Cybersecurity Website LinkedIn All Job Openings Technical Support Engineer responsible for troubleshooting technical issues for enterprise B2B SaaS customers. Supporting applications, configuration, and infrastructure within a remote setting. 🇺🇸 United States – Remote 💰 Private Equity Round on 2021-06 ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🦅 H1B Visa Sponsor Groovy Neo4j NoSQL SQL Technical Support Specialist – HVAC 🔥 1 hour ago GE Appliances, Recreational Living 11 - 50 🏭 Manufacturing 👥 B2C 🛒 Retail Website LinkedIn All Job Openings Technical Support Specialist providing HVAC technical support to contractors and users via phone and email. Ensuring high-quality customer experience through timely and accurate troubleshooting. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🗣️🇪🇸 Spanish Required Presale Support Analyst 🔥 2 hours ago The Cigna Group 10,000+ employees 🏥 Healthcare ⚕️ Healthcare Insurance 💊 Pharmaceuticals Website LinkedIn All Job Openings Presale Support Analyst preparing medical, dental, and vision quotes for Cigna Healthcare. Collaborating with sales and business partners to manage RFP processes and drive revenue growth. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer SFDC View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs