Support Engineer

My IT Crew

Windows Support Engineer providing top-notch support for clients' technology needs at My IT Crew. Collaborating with teams to ensure seamless technology operations.

Posted 5/24/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSenior💰 $10 - $12 per hourWebsite

Tech Stack

Tools & technologies

DNSFirewallsVoIP

About the role

Key responsibilities & impact

Become the go-to expert for our clients, masterfully troubleshooting everything from Windows devices and Microsoft 365 to network infrastructure and VoIP systems.
Own client communication , building rapport, managing expectations, and ensuring every interaction ends with a positive outcome.
Manage your ticket queue with precision , prioritizing effectively and handling warm transfer escalations with a calm, confident approach.
Contribute to a knowledge base that actually works , creating and refining documentation that empowers the entire team to succeed.
Act as a liaison between clients and vendors, driving incident resolution and ensuring seamless support from end to end.
Collaborate across the team in weekly meetings and team-led trainings, helping to drive yourself and the company forward.
Lead by example , upholding our commitment to accountability, proactive service, and stellar customer support.

Requirements

What you’ll need

Hands-on expertise in troubleshooting, configuring, and managing Microsoft technologies, including Windows Server, Active Directory, and Group Policies.
Strong experience with Microsoft 365, Hyper-V, DNS, and DHCP.
Demonstrated knowledge of advanced networking principles and the ability to troubleshoot firewalls, switches, and Wi-Fi.
A passion for excellent customer service and a proven ability to build trust and defuse tough situations.
A track record of creating heavy internal documentation that helps your teammates grow and learn.
Experience with Remote Access Solutions like Remote Desktop and RemoteApps.
An eagerness to learn and a collaborative spirit—you enjoy helping others move forward.

Benefits

Comp & perks

Access to world-class tools and documentation that's actually useful, putting solutions at your fingertips.
Real opportunities for growth through team-led training and exposure to cutting-edge technology.
A company that rewards initiative , values growth, and supports your professional journey.
A team that listens, learns, and collaborates to win together.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingconfiguringmanagingWindows ServerActive DirectoryGroup PoliciesMicrosoft 365Hyper-VDNSDHCP

Soft Skills

client communicationbuilding rapportmanaging expectationscalm approachcreating documentationcollaborationleadershipaccountabilityproactive servicecustomer service