Escalation Engineer – MSP

My IT Crew

Escalation Engineer supporting customers in a fully remote position with My IT Crew, a leading MSP provider in customer support.

Posted 5/5/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSenior💰 $85,000 - $100,000 per yearWebsite

Tech Stack

Tools & technologies

AzureCloud

About the role

Key responsibilities & impact

Be Fanatically awesome all the time!
Be an active advocate for customer satisfaction
Provide technical excellence for systems, software, and hardware
Document/Update internal Kb’s, SOP’s, Wiki’s
Ask educated questions and listen to customers to determine the root cause of issues
Work through the problem-solving process with customers, empowering them to do the same in the future
Participate in training incoming staff
Report significant and recurring issues
Participate in the After Hours Escalation on-call rotation

Requirements

What you’ll need

Proven experience as a senior technical engineer, preferably in an MSP Environment
Ability to diagnose and resolve advanced issues
Excellent communication skills
Keen attention to detail, the memory of patterns, and interest in problem-solving
Consistently demonstrate the MyITcrew Core Values and meet standard metrics
Current Microsoft, Azure or cloud computing, CCNA certifications or equivalent
Advanced skills in the management of Active Directory Domain environments
Proficient in networking, for both on-premise and cloud-based networks.
A minimum of 5+ Years experience in support and engineering of Windows on-premise and cloud environments

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account My IT Crew Website LinkedIn All Job Openings 51 - 200 employees Founded 2016 🔒 Cybersecurity 🤝 B2B Cybersecurity
B2B
Healthcare My IT Crew is a full-service IT managed services provider that delivers strategic, custom IT support and cybersecurity solutions to small and mid-size businesses. They design, implement and maintain complete IT systems—including 24/7 monitoring, remote helpdesk support, risk assessments, and tailored security and scalability plans—so clients’ technology stays secure and operational. My IT Crew emphasizes prompt first-call resolution, proactive system vigilance, and industry-specific compliance (including services for healthcare organizations). Escalation Engineer – MSP Job not on LinkedIn 🔥 10 minutes ago 🗽 New York – Remote 💵 $85k - $100k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 👷🏻‍♀️ Engineer Azure Cloud Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Be Fanatically awesome all the time!
Be an active advocate for customer satisfaction
Provide technical excellence for systems, software, and hardware
Document/Update internal Kb’s, SOP’s, Wiki’s
Ask educated questions and listen to customers to determine the root cause of issues
Work through the problem-solving process with customers, empowering them to do the same in the future
Participate in training incoming staff
Report significant and recurring issues
Participate in the After Hours Escalation on-call rotation 🎯 Requirements
Proven experience as a senior technical engineer, preferably in an MSP Environment
Ability to diagnose and resolve advanced issues
Excellent communication skills
Keen attention to detail, the memory of patterns, and interest in problem-solving
Consistently demonstrate the MyITcrew Core Values and meet standard metrics
Current Microsoft, Azure or cloud computing, CCNA certifications or equivalent
Advanced skills in the management of Active Directory Domain environments
Proficient in networking, for both on-premise and cloud-based networks.
A minimum of 5+ Years experience in support and engineering of Windows on-premise and cloud environments Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Embedded SW Engineer 🔥 25 minutes ago Orion Innovation 5001 - 10000 🏢 Enterprise ☁️ SaaS 📡 Telecommunications Website LinkedIn All Job Openings Senior Embedded SW Engineer developing firmware solutions for Bluetooth technologies at Orion Innovation. Collaborating on innovative approaches to address new challenges in sensing and data processing. 🇺🇸 United States – Remote 💰 Funding Round on 2015-01 ⏰ Full Time 🟠 Senior 👷🏻‍♀️ Engineer Python Subversion Lead Transmission Line Engineer 🔥 4 hours ago Leidos 10,000+ employees 🔒 Cybersecurity 🔬 Science Website LinkedIn All Job Openings Lead Transmission Line Engineer managing electric transmission line design projects for utilities. Overseeing a dynamic team in a fast-paced environment and ensuring quality control for all deliverables. 🇺🇸 United States – Remote 💵 $92.3k - $166.8k / year ⏰ Full Time 🟠 Senior 👷🏻‍♀️ Engineer 🦅 H1B Visa Sponsor Project Development Engineer I, ECM 🔥 7 hours ago EMCOR Group, Inc. 10,000+ employees 🤝 B2B ⚡ Energy 🏢 Enterprise Website LinkedIn All Job Openings Project Development Engineer I at ECM Holding Company focusing on energy efficiency and sustainable mechanical design. Leading projects with substantial travel to various client sites across the country. 🇺🇸 United States – Remote 💵 $65k - $78k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 👷🏻‍♀️ Engineer Senior Controls Engineer – OT SCADA Projects 🔥 8 hours ago Terabase Energy 51 - 200 ⚡ Energy ☁️ SaaS Website LinkedIn All Job Openings Sr. Controls Engineer leading SCADA design and support for utility-scale solar and renewable energy projects. Mentoring junior engineers while ensuring quality standards and customer engagement. 🇺🇸 United States – Remote 💵 $160k - $190k / year ⏰ Full Time 🟠 Senior 👷🏻‍♀️ Engineer 🦅 H1B Visa Sponsor SOAR Engineer 🔥 8 hours ago Phoenix Cyber 11 - 50 🔒 Cybersecurity 🏛️ Government 🏢 Enterprise Website LinkedIn All Job Openings SOAR Engineer providing technical expertise and innovative solutions for cybersecurity at Phoenix Cyber. Collaborate with teams and configure automations in a 100% remote environment. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 👷🏻‍♀️ Engineer Cyber Security View More Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical excellenceproblem-solvingActive Directory managementnetworkingWindows supportcloud computingadvanced issue diagnosissoftware engineeringhardware supportSOP documentation

Soft Skills

customer satisfaction advocacycommunicationattention to detailpattern recognitionproblem-solving interesttrainingempowermentlisteningreportingteam collaboration

Certifications

Microsoft certificationAzure certificationCCNA certification