Support IT Engineer, SA

My IT Crew

Windows Support Engineer ensuring flawless technology for clients. Troubleshooting and managing communication while contributing to documentation and knowledge sharing.

Posted 4/14/2026full-timeRemote • 🇿🇦 South AfricaMid-LevelSenior💰 $10 - $12 per hourWebsite

Tech Stack

Tools & technologies

DNSFirewalls

About the role

Key responsibilities & impact

Ensure our clients' technology runs flawlessly.
Become the go-to expert for our clients, troubleshooting Windows devices and Microsoft 365.
Own client communication, building rapport and managing expectations.
Manage ticket queue, prioritizing effectively and handling warm transfer escalations.
Contribute to a knowledge base, creating and refining helpful documentation.
Act as a liaison between clients and vendors for incident resolution.
Collaborate across the team in meetings and trainings, driving forward accountability and customer support.

Requirements

What you’ll need

Hands-on expertise in troubleshooting, configuring, and managing Microsoft technologies, including Windows Server, Active Directory, and Group Policies.
Strong experience with Microsoft 365, Hyper-V, DNS, and DHCP.
Demonstrated knowledge of advanced networking principles and the ability to troubleshoot firewalls, switches, and Wi-Fi.
A passion for excellent customer service and a proven ability to build trust and defuse tough situations.
A track record of creating heavy internal documentation that helps your teammates grow and learn.
Experience with Remote Access Solutions like Remote Desktop and RemoteApps.
An eagerness to learn and a collaborative spirit—you enjoy helping others move forward.

Benefits

Comp & perks

A culture where you are more than a number.
Access to world-class tools and documentation that's actually useful.
Real opportunities for growth through team-led training and exposure to cutting-edge technology.
A company that rewards initiative, values growth, and supports your professional journey.
A team that listens, learns, and collaborates to win together.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingconfiguringmanagingWindows ServerActive DirectoryGroup PoliciesMicrosoft 365Hyper-VDNSDHCP

Soft Skills

customer servicebuilding trustcommunicationcollaborationaccountabilitymanaging expectationsdefusing tough situationscreating documentationliaisonteamwork