Escalation Engineer
My IT Crew
full-time
Posted on:
Location Type: Hybrid
Location: Orlando • Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $120,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Provide oversight and mentorship to the team in addition to your technical role.
- Suggest and organize team-building activities.
- Ensure team performance and understand on metrics.
- Act as a resource to the rest of the team for rapid decisions and direction.
- Through Root Cause Analysis, discover training needs and provide coaching.
Requirements
- 5+ years of relevant technical experience with Microsoft end-user and cloud technologies.
- 2+ years of relevant lead experience with multiple technicians.
- Experience in managing customer expectations.
- Demonstrable experience in incident, problem, and change management.
- ITIL Foundations V3 or V4 certification is highly desired.
- Excellent ability to present information in a manner that is clear and concise.
- Very strong interpersonal and communication skills with the ability to build effective working relationships, solicit cooperation, and resolve conflicts with a variety of stakeholders both internally and externally.
- Excellent client service skills, with the ability to create/cultivate trusting relationships with clients and co-workers and remain calm in stressful circumstances.
Benefits
- Team-building activities
- Weekly team-led training
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Microsoft end-user technologiesMicrosoft cloud technologiesincident managementproblem managementchange management
Soft skills
mentorshipteam performance managementcommunication skillsinterpersonal skillsclient service skillsconflict resolutionrelationship buildingcooperation solicitation
Certifications
ITIL Foundations V3ITIL Foundations V4