My Favourite Spot

Booking Support Training Specialist

My Favourite Spot

full-time

Posted on:

Location Type: Hybrid

Location: Vila Nova de Gaia • Portugal

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About the role

  • Deliver onboarding training for new members of the Booking team, ensuring a strong understanding of systems, workflows, and operational procedures
  • Develop and implement structured training plans aligned with current operational needs
  • Provide hands-on support to Booking & Operations teams, assisting with reservation-related tickets and tasks
  • Ensure that all operational procedures, training content, and team practices comply with local market regulatory requirements across all countries of operation

Requirements

  • Previous experience in Booking Operations, Customer Support, or Travel Operations
  • Experience delivering training, onboarding, or knowledge management
  • Strong understanding of operational workflows and ability to translate them into structured training content
  • Attention to detail, especially regarding compliance and procedural accuracy
  • Ability to work across multiple markets and adapt to different regulatory environments
  • Strong communication and facilitation skills
  • Hands-on mindset with the ability to balance training responsibilities and operational support
Benefits
  • Ongoing training and skills refresh sessions throughout the employee lifecycle
  • Hands-on support to Booking & Operations teams
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
training deliveryonboardingknowledge managementoperational workflowscompliance procedures
Soft Skills
attention to detailcommunication skillsfacilitation skillsadaptabilityhands-on mindset