Booking Support Training Specialist

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Specialist in Booking Support Training delivering structured training for new team members in a travel tech company. Ensuring alignment with regulatory requirements and operational support across teams.

Posted 4/14/2026full-timeVila Nova de Gaia • 🇵🇹 PortugalMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Deliver onboarding training for new members of the Booking team, ensuring a strong understanding of systems, workflows, and operational procedures
Develop and implement structured training plans aligned with current operational needs
Provide hands-on support to Booking & Operations teams, assisting with reservation-related tickets and tasks
Ensure that all operational procedures, training content, and team practices comply with local market regulatory requirements across all countries of operation

Requirements

What you’ll need

Previous experience in Booking Operations, Customer Support, or Travel Operations
Experience delivering training, onboarding, or knowledge management
Strong understanding of operational workflows and ability to translate them into structured training content
Attention to detail, especially regarding compliance and procedural accuracy
Ability to work across multiple markets and adapt to different regulatory environments
Strong communication and facilitation skills
Hands-on mindset with the ability to balance training responsibilities and operational support

Benefits

Comp & perks

Ongoing training and skills refresh sessions throughout the employee lifecycle
Hands-on support to Booking & Operations teams

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

training deliveryonboardingknowledge managementoperational workflowscompliance procedures

Soft Skills

attention to detailcommunication skillsfacilitation skillsadaptabilityhands-on mindset