US Ops Country Manager
My Favourite Spot
full-time
Posted on:
Location Type: Hybrid
Location: Miami • Florida • United States
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About the role
- Act as the main leader and point of accountability for iCliGo in the assigned countries
- Drive local markets growth in line with company strategy and expansion priorities
- Identify market opportunities, barriers, risks, and growth levers
- Monitor country performance and recommend actions to improve business results, Travel Partner engagement, and customer experience
- Support the successful launch, scaling, and long-term consolidation of iCliGo in the market
- Coordinate with global shared service teams based in Portugal to ensure the countries are properly supported
- Align local priorities with internal teams across Customer Support, Travel Product, Legal, Finance, HR, Marketing, Tech, Operations, and Project Management
- Act as the main escalation point for local markets needs, dependencies, and execution challenges
- Ensure the country is operationally prepared for launches, campaigns, growth initiatives, and process changes
- Monitor service quality, operational bottlenecks, and local execution risks
- Support implementation of local procedures, working practices, and process improvements in alignment with global standards
- Act as the internal voice of the countries
- Partner with Marketing and Community teams to support local activation, engagement, and growth initiatives
- Track local priorities, dependencies, and execution plans with discipline and clarity
- Support strong visibility of work and priorities through internal tools and reporting
- Drive a local culture of ownership, accountability, problem-solving, and performance
Requirements
- Proven experience in roles such as Country Manager, Market Manager, Operations Manager, Business Manager, or similar
- Strong experience in cross-functional leadership and execution
- Experience working in fast-growing, changing, or international business environments
- Strong commercial mindset and understanding of local market dynamics
- Ability to influence multiple stakeholders without relying solely on direct hierarchy
- Strong problem-solving and decision-making skills
- Excellent organizational and execution discipline
- High sense of ownership, urgency, and accountability
- Strong communication skills in both local market language and English
- Experience in travel, marketplaces, tech-enabled services, direct sales, or community-based businesses is a strong plus.
Benefits
- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
cross-functional leadershipproblem-solvingdecision-makingorganizational skillsexecution disciplineownershipurgencyaccountabilitycommunication skills