US Ops Country Manager

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Ops Country Manager responsible for leading iCliGo's growth in USA markets. Coordinating across departments to ensure operational readiness and local execution.

Posted 4/14/2026full-timeMiami • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Act as the main leader and point of accountability for iCliGo in the assigned countries
Drive local markets growth in line with company strategy and expansion priorities
Identify market opportunities, barriers, risks, and growth levers
Monitor country performance and recommend actions to improve business results, Travel Partner engagement, and customer experience
Support the successful launch, scaling, and long-term consolidation of iCliGo in the market
Coordinate with global shared service teams based in Portugal to ensure the countries are properly supported
Align local priorities with internal teams across Customer Support, Travel Product, Legal, Finance, HR, Marketing, Tech, Operations, and Project Management
Act as the main escalation point for local markets needs, dependencies, and execution challenges
Ensure the country is operationally prepared for launches, campaigns, growth initiatives, and process changes
Monitor service quality, operational bottlenecks, and local execution risks
Support implementation of local procedures, working practices, and process improvements in alignment with global standards
Act as the internal voice of the countries
Partner with Marketing and Community teams to support local activation, engagement, and growth initiatives
Track local priorities, dependencies, and execution plans with discipline and clarity
Support strong visibility of work and priorities through internal tools and reporting
Drive a local culture of ownership, accountability, problem-solving, and performance

Requirements

What you’ll need

Proven experience in roles such as Country Manager, Market Manager, Operations Manager, Business Manager, or similar
Strong experience in cross-functional leadership and execution
Experience working in fast-growing, changing, or international business environments
Strong commercial mindset and understanding of local market dynamics
Ability to influence multiple stakeholders without relying solely on direct hierarchy
Strong problem-solving and decision-making skills
Excellent organizational and execution discipline
High sense of ownership, urgency, and accountability
Strong communication skills in both local market language and English
Experience in travel, marketplaces, tech-enabled services, direct sales, or community-based businesses is a strong plus.

Benefits

Comp & perks

Health insurance
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

cross-functional leadershipproblem-solvingdecision-makingorganizational skillsexecution disciplineownershipurgencyaccountabilitycommunication skills