Customer Insights Analyst

MVP Health Care

full-time

Posted on:

Location Type: Hybrid

Location: SchenectadyNew YorkUnited States

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Salary

💰 $69,383 - $92,279 per year

Tech Stack

About the role

  • Analyze claims data from various sources to identify trends and patterns
  • Develop and implement data analysis techniques to gain insights into the health and behaviors of client populations
  • Create reports and presentations to communicate findings to stakeholders
  • Collaborate with cross-functional teams to recognize data-driven solutions to Quality and Health Management initiatives
  • Conduct ad hoc analysis as needed to support client needs
  • Configure and maintain automated file feeds to outside entities
  • Determine rates for new and existing accounts based upon census, claims and other group information available
  • Work cooperatively with sales and account management staff to understand account parameters, product strategy and competitive landscape
  • Follow process outlined by team to ensure product and rating process and guidelines are followed
  • Identify systems issues and works with system staff and management through to resolution
  • Perform testing for annual formula updates and/or as needed for system upgrades and changes
  • Respond to questions from sales and account management staff for brokers and RFPs in a complete and informative manner
  • Perform other duties as assigned by management

Requirements

  • Bachelor's or Master's degree in Business, Health Care, Information Systems, Statistics, Mathematics, or a related field
  • Strong analytical skills (SQL a plus) and business-minded
  • Experience with data visualization tools (e.g., Tableau, PowerBI, Excel)
  • Ability to work independently and collaboratively in a team environment
  • Strong attention to detail and ability to manage multiple projects simultaneously
  • Strong time management skills, attention to deadlines
  • Familiarity with health care industry a plus.
Benefits
  • Growth opportunities to uplevel your career
  • A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team
  • Competitive compensation and comprehensive benefits focused on well-being
  • An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work For in the NY Capital District , one of the Best Companies to Work For in New York , and an Inclusive Workplace.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisSQLdata visualizationreportingad hoc analysisautomated file feedstestingformula updatesdata-driven solutionstrend analysis
Soft Skills
analytical skillsbusiness-mindedattention to detailtime managementcollaborationindependencecommunicationproject managementproblem-solvingstakeholder engagement