MVM, Inc.

Travel Analyst Supervisor

MVM, Inc.

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Assist in the oversight of all aspects of the Command Center
  • Supervise Travel Analysts assigned to different schedules
  • Ensure established workflows, policies, procedures and protocols, and fiscal accountability are performed and enforced in Command Center
  • Verify and confirm all scheduled trips and reports are executed accurately and in a timely manner
  • Confirm information entered in MVM’s proprietary transport system is correct and ensuring all stakeholders are notified of scheduled transports
  • Implement and enforce company’s and client’s policies and procedures
  • Ensure ongoing compliance with contract and company policies, procedures, and guidance, with applicable laws and regulations
  • Maintain consistent communication with field managers and staff, the Customer, subcontractor, and stakeholders
  • Receive and review travel requests for accuracy to coordinate travel
  • Responsible for creating ground transportation routes and maximizing air travel to accommodate transportation requests
  • Review all command center emails and respond to emails in a timely manner
  • Ensure requests meet all required contract standards and policies
  • Responsible for assigning available staff on trips, ensuring maximization of staff and managing overtime
  • Monitor time and attendance and the team’s work output to ensure technical performance and productivity
  • Provide technical leadership, support, and guidance to the team; coach team members to ensure sound decisions are made regarding travel coordination
  • Identify inappropriate employee behavior and/or performance issues in collaboration with Command Center Managers and address through corrective and/or disciplinary action
  • Assist with employee training and collaborate with the Training Department to ensure compliance with contractual requirements.
  • Perform other duties as assigned.

Requirements

  • Possess a bachelor’s degree from an accredited university (an associate’s degree with two or more years of extra relevant experience may be substituted for a bachelor's degree, or more than 4 years of related experience may be substituted for a degree)
  • Have at least two years of documented experience in a field related to law, social work, detention, corrections, or similar occupational area
  • 1 or more year’s experience supervising employees in a 911 dispatch, command center, call center, or similar program environment
  • Strong computer skills in MS Office, including Microsoft Word and Excel, PowerPoint, and Outlook
  • Must possess excellent verbal and written communication skills
  • Requires effective communication and interpersonal skills to effectively interact with different departments within the company, employees and with clients
  • Available to work a flexible schedule.
  • Bilingual in English and Spanish preferred.
Benefits
  • Flexible schedule to support a 24/7/365-day operation
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
travel coordinationfiscal accountabilitycompliancetechnical performanceemployee trainingsupervisionroute creationtime managementreport verificationpolicy enforcement
Soft Skills
communicationinterpersonal skillsleadershipcoachingproblem-solvingorganizational skillsflexibilityteam managementdecision-makingconflict resolution
Certifications
bachelor's degreeassociate's degreerelevant experience