Digital Operations Team Lead

MVB

Digital Operations Team Lead managing day-to-day operations and team guidance for online banking at MVB. Ensuring quality control and supporting product adoption for clients.

Posted 5/9/2026full-timeRemote • Arizona, Florida, Maryland, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Dakota, Texas, Virginia, Washington, West Virginia • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Maintain quality control and check back standards through reviews of all completed digital maintenance activities
Track team performance and adherence to standards via metric reporting and performance dashboards
Coach and train Digital team members on processes, communication and performance improvement
Review internal procedures for accuracy and enhancement updates
Perform daily administration duties to include, but not limited to, building and coding online banking profiles as per procedures and client agreements, daily report monitoring, and enrolling or updating businesses products and services (i.e. ACH, wire, Remote Deposit Capture, bill pay, positive pay, Estatements)
Facilitate, install and train new Online Banking, Remote Deposit Capture and Positive Pay clients
Assist Retail, Commercial, and Treasury teammates with sales presentations of online banking and RDC products
Provide one-on-one end-user, tier two issue resolution support for consumer and business products and services via phone, email or through chat
Support mRDC, mobile banking, and bill pay
Support testing and implementation of changes relating to business online banking features (including ACH, wires, positive pay, etc.)
Identify problems and/or potential problems and take the necessary steps to resolve or escalate
Routinely provide enhancement recommendations or efficiencies
Routinely provide training support for internal MVB teammates and other lines of business
Provide back-up support to other department roles
Work with minimal supervision

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Information Technology, Finance, or a related field; or equivalent combination of education and experience
Minimum 5 years of experience in digital banking operations, online banking support, or a related function within the financial services industry
Demonstrated experience coaching, mentoring, or providing work direction to team members
Working knowledge of consumer and business online banking platforms, including product setup, maintenance, and troubleshooting
Knowledge of applicable state and federal banking compliance regulations and bank operational policies
Experience with Jack Henry and Q2 digital banking platforms preferred
Previous experience leading quality assurance reviews or audit-readiness activities in a banking operations environment preferred
Experience developing or maintaining performance dashboards and operational metrics preferred
Proficiency in MS Office Suite and Outlook
Strong time management skills with the ability to prioritize competing demands across individual and team-level responsibilities
Effective oral, written, and interpersonal communication skills with the ability to interpret documents, write reports and correspondence, and communicate clearly with clients and teammates
Ability to work in a fast-paced environment and manage multiple workstreams simultaneously
Ability to analyze and resolve complex problems involving multiple facets and variables in non-standardized situations

Benefits

Comp & perks

Medical, Dental and Vision Insurance
Health Savings Account (HSA), Health Reimbursement Account (HRA) & Flexible Spending Accounts (FSA)
Short- and Long-Term Disability Plan
Group Life Insurance
401K Salary Deferral Plan
Wellness Program
Education & Tuition Expense Reimbursement
PTO and Unique Vacation Purchase Program
Nationwide Pet Insurance Coverage

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

digital banking operationsonline banking supportperformance dashboardsproduct setuptroubleshootingquality assuranceaudit-readinessMS Office SuiteOutlookbanking compliance regulations

Soft Skills

coachingmentoringtime managementoral communicationwritten communicationinterpersonal communicationproblem analysisprioritizationteam leadershipadaptability