Digital Product Manager – Digital Account Opening

MVB

Digital Product Manager for MVB's Digital Account Opening product, managing vendor relationships and cross-department collaboration for successful implementation and strategy execution.

Posted 5/5/2026full-timeRemote • Arizona, Florida, Maryland, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Dakota, Texas, Virginia, Washington, West Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Product Strategy & Roadmap
Partner with the Director of Digital Product to develop and maintain the Digital Account Opening product roadmap, prioritizing features and enhancements based on client needs and business objectives
Gather input from internal stakeholders and clients to inform the roadmap, making trade-off decisions when priorities conflict
Stay informed on market trends, competitive offers, and regulatory changes that could impact the product strategy
Implementation & Delivery
Develop project plans with clear timelines and milestones for product launches and enhancements
Coordinate with business stakeholders, compliance, risk, legal, and operations to ensure all requirements are addressed
Work with PMO to establish repeatable launch processes and drive adoption across the organization
Partner with marketing and sales to develop go-to-market materials and client-facing messaging
Vendor Management
Serve as the primary point of contact for the Digital Account Opening vendor, managing the day-to-day relationship and escalating issues as needed
Hold the vendor accountable to contractual commitments and service level agreements
Work with the vendor to troubleshoot issues, test new features, and implement configuration changes
Performance Monitoring & Optimization
Monitor key performance metrics including application completion rates, abandonment points, processing times, and client satisfaction
Identify opportunities to improve the user experience and reduce friction in the account opening process
Use performance data and client feedback to inform product enhancements and prioritization decisions
Training & Support
Create and maintain training materials and documentation for internal teams and clients
Provide product training to internal stakeholders and support client onboarding as needed

Requirements

What you’ll need

Bachelor's degree in Business, Computer Science, or a related field
5+ years of product management experience in financial services, preferably with exposure to digital banking products, account opening processes, or core banking systems
Track record of successfully launching and managing digital products or platforms
Understanding of web and mobile technologies, API integrations, and how digital banking systems work—enough to have credible conversations with technical teams and translate requirements effectively
Working knowledge of banking regulations including USA PATRIOT Act, BSA/AML, and KYC/CIP requirements as they relate to account opening
Strong communication skills with the ability to present to and influence stakeholders at all levels
Self-starter who can identify what needs to be done and drive it to completion with minimal oversight
Preferred MBA or advanced degree
Experience with Digital Account Opening platforms or customer onboarding solutions
Product management certification (e.g., Pragmatic Institute, Product School)
Familiarity with core banking platforms and integration testing processes

Benefits

Comp & perks

Medical, Dental and Vision Insurance
Health Savings Account (HSA), Health Reimbursement Account (HRA) & Flexible Spending Accounts (FSA)
Short- and Long-Term Disability Plan
Group Life Insurance
401K Salary Deferral Plan
Wellness Program
Education & Tuition Expense Reimbursement
PTO and Unique Vacation Purchase Program
Nationwide Pet Insurance Coverage

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

product managementdigital banking productsaccount opening processesAPI integrationsperformance monitoringintegration testingproject planningvendor managementuser experience optimizationgo-to-market strategy

Soft Skills

strong communicationinfluencing stakeholdersself-startercollaborationproblem-solvingtraining and supportstakeholder engagementdecision-makingadaptabilityclient relationship management

Certifications

product management certificationPragmatic InstituteProduct School