Junior IT Support Specialist

Muxon

Junior IT-Support Specialist providing 1st-level IT support to users in Germany and abroad. Involved in IT projects and service requests with a hybrid working model.

Posted 4/22/2026full-timeGreifswald • 🇩🇪 GermanyJunior💰 €50,000 - €55,000 per yearWebsite

Tech Stack

Tools & technologies

AzureDNS

About the role

Key responsibilities & impact

1st-level IT support for users in Germany and at international locations
Handling and resolving service requests via ticketing systems with appropriate prioritization
Setup and management of laptops, monitors, mobile devices and software environments
Management of user accounts, permissions and access rights in Microsoft 365 and Entra ID (Azure AD)
Troubleshooting and resolution of issues in Windows environments, basic networking (DNS, DHCP, VPN, WLAN) and IT security
Supporting employees with technical questions in day-to-day operations in a service-oriented manner
Contributing to IT projects, system rollouts and infrastructure improvements
Documenting incidents and solutions and continuously improving the knowledge base

Requirements

What you’ll need

Solid knowledge of Windows 10/11 and basic networking topics (DNS, DHCP, VPN, WLAN)
Experience with ticketing systems and structured incident management
Strong problem-solving skills and a service-oriented mindset
Ability to work independently, in a structured way and reliably
Proactive, flexible working style with excellent communication skills
Very good German skills and good English skills

Benefits

Comp & perks

International working environment with close collaboration across multiple countries
Competitive compensation above market level and company-funded pension scheme
Individual training budget and ongoing development opportunities
Hybrid working model with flexibility and modern equipment
Open company culture with short decision-making processes and room for initiative
Additional benefits such as fitness subsidies and health-related perks
Occasional travel within Europe and the opportunity to work in a multicultural team

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Windows 10Windows 11DNSDHCPVPNWLANticketing systemsincident managementMicrosoft 365Entra ID

Soft Skills

problem-solvingservice-oriented mindsetindependencestructured workreliabilityproactiveflexibilitycommunicationinterpersonal skillscustomer support