Analyze and resolve technical incidents (2nd-level support)
Restore service levels in accordance with SLA requirements and initiate corrective measures
Provide clear, technical feedback to customers
Actively communicate with customers, first-level support and internal teams
Maintain careful and traceable documentation in the ticketing system
Support the improvement and standardization of incident management processes
Handle escalations and interface management
Comply with technical, organizational and data protection requirements as well as quality standards

Requirements

At least 2 years' experience in IT support, system integration, or comparable technical roles
Strong knowledge of Windows operating systems and Microsoft SQL Server
Experience working with logs, interfaces (e.g., web services, HL7), SQL debugging and technical incident analysis
Familiarity with remote support tools and structured ticketing and documentation processes
German language skills at C1/C2 level
Fluent English (B2)
Analytical, solution-oriented, structured and reliable working style
Team player, self-motivated and eager to learn

Benefits

Meaningful work with social impact supporting essential non-medical hospital operations
Secure employment with a growing, owner-managed company
Varied analytical tasks with a high degree of responsibility
Flexible working hours and regular remote work options
Comprehensive social benefits, including company car options, occupational pension schemes, JobRad (company bike) and health programs
Strong learning culture with individual training and development opportunities
Collaborative, interdisciplinary team with short decision-making paths

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT supportsystem integrationWindows operating systemsMicrosoft SQL ServerSQL debuggingtechnical incident analysisweb servicesHL7remote support toolsticketing and documentation processes

Soft Skills

analyticalsolution-orientedstructuredreliableteam playerself-motivatedeager to learnclear communicationcustomer feedbackescalation handling