Product Manager

• Own the product strategy and roadmap for new AI offerings focused on Video Intelligence
• Create the choice architecture that lets founders and technical leaders make faster decisions: clear trade-offs written down, options evaluated, recommendations backed by reasoning
• Run competitive research and customer discovery to understand how the market thinks about AI-powered video data products
• Work closely with engineering to make our data infrastructure consumable by LLMs, rethinking data access patterns, schema design, and query interfaces
• Define pricing, packaging, and go-to-market for new video intelligence capabilities as they move from research to product
• Partner with product marketing to execute on positioning and launch plans that reflect how customers actually buy in this space

Staff/Senior Product Manager, Video Intelligence

Support Engineer

• Tackle 40—60 support tickets per week, working across a wide range of technical and product-related issues to help customers succeed with Mux.
• Contribute to and improve upon Mux’s collection of documentation pages and guides, to help to improve customer experiences.
• Collaborate closely with the rest of the self-service team to improve Mux’s AI-support workflows.
• Build out enhanced tooling, macros, and run books for customer support pipelines.
• Drive long-term success for self-service customers via hands on interaction through tickets and occasional video calls.
• Build a feedback loop between Support, Engineering, Sales, and Product to ensure that customers’ voices are being properly amplified to other teams at Mux.

Staff/Senior Product Manager, Video Intelligence

Customer Support Engineer