Driver Onboarding Specialist
Muvr
contract
Posted on:
Location Type: Remote
Location: Philippines
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About the role
- Manage the end-to-end onboarding process from approved applicant to first completed job.
- Guide drivers through documentation, background checks, training, and app setup.
- Ensure drivers clearly understand expectations, policies, and service standards.
- Verify driver documentation and onboarding requirements for accuracy and completeness.
- Ensure onboarding processes meet safety, quality, and compliance standards.
- Identify friction points in the onboarding journey and implement improvements.
- Work closely with Driver Acquisition to improve funnel handoffs.
Requirements
- 2–5+ years of experience in onboarding, operations, support, or training roles.
- Strong communication and customer-facing skills.
- High attention to detail and follow-through.
- Ability to manage multiple applicants and tasks simultaneously.
- Comfort working with operational metrics and tools.
Benefits
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Applicant Tracking System Keywords
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Soft Skills
strong communication skillscustomer-facing skillshigh attention to detailfollow-throughability to manage multiple tasks