Customer Service Representative
Muvr
contract
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteJob Level
Junior
About the role
- Respond to customers via phone, chat, and email to provide quotes and booking assistance.
- Confirm order details such as pickup and delivery addresses, service type, and scheduling.
- Track active orders in real time and coordinate with drivers or dispatch teams to resolve any issues.
- Verify proof-of-pickup and proof-of-delivery before closing out orders.
- Apply company policies accurately for cancellations, damages, refunds, and safety concerns.
- Document all customer interactions and order updates in CRM and tracking systems.
- Identify process gaps and share feedback to improve operations and customer experience.
Requirements
- 1–2 years of experience in customer service, logistics, or dispatch operations (FedEx, UPS, DHL, Amazon, or similar experience preferred).
- Understanding of delivery and order management workflows.
- Excellent communication, problem-solving, and multitasking skills.
- Strong attention to detail and ability to work under pressure.
- Tech-savvy with CRM or dispatch tools (Salesforce, Zendesk, Onfleet, etc.).
- Flexibility to work evenings, weekends, or holidays as required.
- Fluent in English; Spanish is a plus.
Benefits
- Be part of a fast-growing logistics team that values professionalism and teamwork.
- Opportunity to work closely with dispatch, field drivers, and operations teams.
- Training provided to help you master quoting, scheduling, and order management systems.
- A culture built on reliability, empathy, and continuous improvement.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicelogisticsdispatch operationsorder management workflowsproblem-solvingattention to detailmultitasking
Soft skills
communicationflexibilityability to work under pressure