MUTT DATA

Client Engagement Manager

MUTT DATA

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Own and manage relationships with existing clients in the U.S. market.
  • Act as the main point of contact for strategic accounts, ensuring a strong and consistent client experience.
  • Deeply understand client needs, business goals, and challenges to maximize value delivery.
  • Lead renewals, contract management, and commercial follow-ups with existing clients.
  • Identify opportunities for account growth (upsell / cross-sell). Monitor client health metrics (engagement, satisfaction, retention) and proactively address risks.
  • Keep CRM fully updated with account status, interactions, renewals, and expansion opportunities.
  • Collect and share client feedback to help improve services, processes, and positioning.
  • Represent the voice of the client internally and contribute to strengthening long-term partnerships.

Requirements

  • 5+ years of experience in Account Management, Client Engagement, Customer Success, or post-sales roles.
  • Proven experience managing existing B2B clients and long-term commercial relationships.
  • Strong ability to engage with senior stakeholders and decision-makers.
  • Commercial mindset with experience in renewals, upsell, and cross-sell.
  • Excellent communication and negotiation skills.
  • Experience using CRM tools (HubSpot, Salesforce, or similar). High level of ownership, organization, and attention to detail.
Benefits
  • **AWS, DBT, Google Cloud, Azure & Databricks** certifications fully covered
  • **Birthday off + an extra vacation week** (Mutt Week! 🏖️)
  • **Referral bonuses **– help us grow the team & get rewarded!
  • **Maslow:** Monthly credits to spend in our benefits marketplace.
  • ✈️**🏝️ Annual Mutters' Trip** – an unforgettable getaway with the team!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Account ManagementClient EngagementCustomer SuccessContract ManagementRenewalsUpsellCross-sellClient Health MetricsRisk Management
Soft Skills
CommunicationNegotiationRelationship ManagementStakeholder EngagementOrganizational SkillsAttention to Detail