Community Manager

• Support the agency and client teams in the day-to-day operations for clients’ owned and operated social media accounts
• Lead the management and deployment of all assets filtering through the internal teams and publishing to clients’ channels
• Support the team on social reactive opportunities, reporting, and admin as needed
• Manage the deployment and publishing of content across all social media platforms
• Partner with lead CMs and the Account team to ensure final assets are deployed correctly and on schedule
• Supportive of UGC amplification and reactive opportunities; scouting, prepping creative presentations, and compiling qualitative community sentiment data
• Maintain organization of all creative assets on the team’s internal servers and drives
• Ability to QA assets and copy before reviews/final delivery
• Share final assets and post copy to the publishing tracker and regional teams once approved by client
• Partner with the Account team to update asset status, latest creative, and flags to consider on the publishing tracker
• Supports lead CM and Data Analyst with community sentiment analysis and conversation themes for reporting, including positive, neutral, and negative sentiment, common community FAQs, and screenshots of community conversations
• Monitor social channels daily for general gaming trends and cultural conversations, reporting back to internal team with suggestions on how to tailor social strategy to the social climate
• Monitor competitors, partners, and well-known creators for opportunities to engage or amplify

Community Manager – RPG Gaming

Community Manager – RPG Gaming

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Community Manager II